Suggestions

Hi I have recently installed this and playing around, seeing if it is suitable for our company’s needs. So far so good, however can I make some suggestions for future releases?

– have an option so if the ticket is unassigned and an agent response to it, assign the ticket to that agent?

– have an option to auto change the status when an agent replies (like you do when a customer replies)

– Have an option to stop customers adding to close cases

– Have an option to notify customer and/or agent when a ticket has been inactive for x number of days ( event better if you can pick inactive when in a certain state, and chose an action, like change the status if inactive for x days)