SugarSync error – too many steps

  • My client uses SugarSync for remote storage, and BackWPUp to store daily backups.

    The job in question backs up the db (all tables, gzipped), files (themes only), plugin list (text), and runs a db table check.

    When the process is run manually, it says Starting upload to SugarSync, finishes, says backup transferred, and immediately shows the ERROR: Step aborted: too many attempts error message.

    The backup is transferred successfully to SugarSync, but because of the error, the only way to complete the sequence is to click ‘Abort’. I haven’t run this as a scheduled process yet. I’d like to resolve this first.

    I have max script execution time at 20s. Here’s the log:

    
[29-Jan-2018 17:39:24] 1. Try to backup database …
[29-Jan-2018 17:39:24] Connected to database [my_database] on localhost
[29-Jan-2018 17:39:25] Added database dump "[my_database].sql.gz" with 3.53 MB to backup file list
[29-Jan-2018 17:39:25] Database backup done!
[29-Jan-2018 17:39:25] 1. Trying to make a list of folders to back up …
[29-Jan-2018 17:39:25] 33 folders to backup.
[29-Jan-2018 17:39:25] 1. Trying to generate a file with installed plugin names …
[29-Jan-2018 17:39:25] Added plugin list file "[my-plugin-list].2018-01-29.txt" with 3.04 KB to backup file list.
[29-Jan-2018 17:39:25] 1. Trying to generate a manifest file …
[29-Jan-2018 17:39:25] Added manifest.json file with 6.33 KB to backup file list.
[29-Jan-2018 17:39:25] 1. Trying to create backup archive …
[29-Jan-2018 17:39:25] Compressing files as TarGz. Please be patient, this may take a moment.
[29-Jan-2018 17:39:25] Backup archive created.
[29-Jan-2018 17:39:25] Archive size is 4.79 MB.
[29-Jan-2018 17:39:25] 194 Files with 7.18 MB in Archive.
[29-Jan-2018 17:39:25] 1. Try to send backup to SugarSync …
[29-Jan-2018 17:39:26] Authenticated to SugarSync with nickname [my-username]
[29-Jan-2018 17:39:26] 250.0 GB available at SugarSync
[29-Jan-2018 17:39:26] Starting upload to SugarSync …
[29-Jan-2018 17:39:41] Backup transferred to https://[my-sugarsync-url]/[filename].tar.gz
[29-Jan-2018 17:39:43] 1. Trying to check database …
[29-Jan-2018 17:39:43] Database check done!
[29-Jan-2018 17:39:43] ERROR: Step aborted: too many attempts!
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @eblosch
    Please enable debug log mode by going to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ), run the job again and then go to BackWpUp -> Logs -> get the latest log file and paste it in here.

    [Just a note]
    We have a beta testing program now, please subscribe in here to become a beta tester if you want:
    https://backwpup.com/become-backwpup-beta-tester/
    The beta version comes with automatically restore and many other enhancements.
    Thank you!

    Thread Starter eblosch

    (@eblosch)

    Thanks! I appreciate the beta version invite. I just signed up.

    Here’s the log:

    
[INFO] BackWPup 3.4.4; A project of Inpsyde GmbH
[INFO] WordPress 4.9.2 on https://lccf.org/
[INFO] Log Level: Debug 
[INFO] BackWPup job: Daily backup; DBCHECK+DBDUMP+FILE+WPPLUGIN
[INFO] Runs with user: (0) 
[INFO] Cron: 0 3 * * 0,1,2,3,4,5; Next: Thu, 1 Feb 2018 @ 14:05 
[INFO] BackWPup job started manually
[INFO] PHP ver.: 7.0.27 (64bit); cgi-fcgi; Linux
[INFO] Maximum PHP script execution time is 120 seconds
[INFO] Script restart time is configured to 20 seconds
[INFO] MySQL ver.: 5.6.36-82.1-log
[INFO] Web Server: Apache
[INFO] curl ver.: 7.53.0; OpenSSL/1.0.2k
[INFO] Temp folder is: [temp_directory_path]/
[INFO] Logfile is: [file_path]/[filename].html
[INFO] Backup file is: [file_path]/[filename].tar.gz
[01-Feb-2018 14:03:33] 1. Try to backup database …
[01-Feb-2018 14:03:34] Connected to database [database_name] on localhost
[01-Feb-2018 14:03:34] Backup database table "[table_name]" with "~0" records (repeats successfully for all tables)
[01-Feb-2018 14:03:34] Added database dump "[filename].sql.gz" with 9.0MB to backup file list
[01-Feb-2018 14:03:34] Database backup done!
[01-Feb-2018 14:03:34] 1. Trying to make a list of folders to back up …
[01-Feb-2018 14:03:34] 33 folders to backup.
[01-Feb-2018 14:03:34] 1. Trying to generate a file with installed plugin names …
[01-Feb-2018 14:03:34] Added plugin list file "[filename].txt" with 3.04 KB to backup file list.
[01-Feb-2018 14:03:34] 1. Trying to generate a manifest file …
[01-Feb-2018 14:03:34] Added manifest.json file with 6.17 KB to backup file list.
[01-Feb-2018 14:03:34] 1. Trying to create backup archive …
[01-Feb-2018 14:03:34] Compressing files as TarGz. Please be patient, this may take a moment.
[01-Feb-2018 14:03:34] Adding Extra files to Archive
[01-Feb-2018 14:03:35] Archiving Folder: [repeats for each file_path]
[01-Feb-2018 14:03:35] Backup archive created.
[01-Feb-2018 14:03:35] Archive size is 10.0 MB.
[01-Feb-2018 14:03:35] 194 Files with 13.0 MB in Archive.
[01-Feb-2018 14:03:35] 1. Try to send backup to SugarSync …
[01-Feb-2018 14:03:36] Authenticated to SugarSync with nickname [username]
[01-Feb-2018 14:03:36] 250 GB available at SugarSync
[01-Feb-2018 14:03:36] Starting upload to SugarSync …
[01-Feb-2018 14:04:09] Backup transferred to [file_path]/[filename].tar.gz
[01-Feb-2018 14:04:10] Restart after 37 seconds.
[01-Feb-2018 14:04:10] 1. Trying to check database …
[01-Feb-2018 14:04:10] Result of table check for [table_name] is: OK (repeats successfully for all tables)
[01-Feb-2018 14:04:11] Database check done!
[01-Feb-2018 14:04:11] ERROR: Step aborted: too many attempts!
[01-Feb-2018 14:09:19] WARNING: Job restarts due to inactivity for more than 5 minutes.
[01-Feb-2018 14:09:19] ERROR: Step aborted: too many attempts!
    Plugin Support happyAnt

    (@duongcuong96)

    @eblosch
    This log isn’t clear enough for me, please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ).
    Re-run the job again and give me the latest log file.
    You can get log file at BackWpUp -> Logs

    I think the problem is it’s stuck in Check database tables step. Try to untick it and run again to see what happens.

    Thread Starter eblosch

    (@eblosch)

    Thanks @duongcuong96. Those logs were from BackWPUp > Settings > Logs > Logging Level > Debug (not translated). I re-ran after unchecking Check database tables but no luck. Here’s the log:

    
[INFO] BackWPup 3.4.4; A project of Inpsyde GmbH
[INFO] WordPress 4.9.4 on https://domain.com/
[INFO] Log Level: Debug 
[INFO] BackWPup job: Daily backup; DBDUMP+FILE+WPPLUGIN
[INFO] Runs with user: (0) 
[INFO] Cron: 0 3 * * 0,1,2,3,4,5; Next: Mon, 12 Feb 2018 @ 22:16 
[INFO] BackWPup job started manually
[INFO] PHP ver.: 7.0.27 (64bit); cgi-fcgi; Linux
[INFO] Maximum PHP script execution time is 120 seconds
[INFO] Script restart time is configured to 20 seconds
[INFO] MySQL ver.: 5.6.36-82.1-log
[INFO] Web Server: Apache
[INFO] curl ver.: 7.53.0; OpenSSL/1.0.2k
[INFO] Temp folder is: [WEB_ROOT]/wp-content/uploads/backwpup-b1057a-temp/
[INFO] Logfile is: [WEB_ROOT]/wp-content/uploads/backwpup-b1057a-logs/backwpup_log_b1057a_2018-02-12_22-14-52.html
[INFO] Backup file is: [WEB_ROOT]/wp-content/uploads/backwpup-b1057a-temp/daily-backup-2018-02-12_22-14-52_YKYQK6VV02_TSYQK6XQ02.tar.gz
[12-Feb-2018 22:14:52] 1. Try to backup database …
[12-Feb-2018 22:14:52] Connected to database [DATABASE_NAME] on localhost
[12-Feb-2018 22:14:52] Backup database table "wp_blc_filters" with "~0" records
[12-Feb-2018 22:14:52] Backup database table "wp_blc_instances" with "~940" records
[12-Feb-2018 22:14:52] Backup database table "wp_blc_links" with "~767" records
[12-Feb-2018 22:14:52] Backup database table "wp_blc_synch" with "~173" records
[12-Feb-2018 22:14:52] Backup database table "wp_commentmeta" with "19" records
[12-Feb-2018 22:14:52] Backup database table "wp_comments" with "5" records
[12-Feb-2018 22:14:52] Backup database table "wp_events_rec" with "1" records
[12-Feb-2018 22:14:52] Backup database table "wp_eventscalendar_main" with "2" records
[12-Feb-2018 22:14:52] Backup database table "wp_links" with "7" records
[12-Feb-2018 22:14:52] Backup database table "wp_my_calendar" with "9" records
[12-Feb-2018 22:14:52] Backup database table "wp_my_calendar_categories" with "1" records
[12-Feb-2018 22:14:52] Backup database table "wp_my_calendar_events" with "~9" records
[12-Feb-2018 22:14:52] Backup database table "wp_my_calendar_locations" with "5" records
[12-Feb-2018 22:14:52] Backup database table "wp_options" with "403" records
[12-Feb-2018 22:14:52] Backup database table "wp_postmeta" with "4101" records
[12-Feb-2018 22:14:52] Backup database table "wp_posts" with "3856" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_categories" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_domains" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_keywords" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword0" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword1" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword2" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword3" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword4" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword5" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword6" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword7" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword8" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyword9" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyworda" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keywordb" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keywordc" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keywordd" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keyworde" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_link_keywordf" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_links" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_pending" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_query_log" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_site_category" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_sites" with "1" records
[12-Feb-2018 22:14:53] Backup database table "wp_sph_temp" with "0" records
[12-Feb-2018 22:14:53] Backup database table "wp_swpm_members_tbl" with "~72" records
[12-Feb-2018 22:14:53] Backup database table "wp_swpm_membership_meta_tbl" with "~3" records
[12-Feb-2018 22:14:53] Backup database table "wp_swpm_membership_tbl" with "~2" records
[12-Feb-2018 22:14:53] Backup database table "wp_swpm_payments_tbl" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wp_term_relationships" with "230" records
[12-Feb-2018 22:14:53] Backup database table "wp_term_taxonomy" with "28" records
[12-Feb-2018 22:14:53] Backup database table "wp_termmeta" with "44" records
[12-Feb-2018 22:14:53] Backup database table "wp_terms" with "28" records
[12-Feb-2018 22:14:53] Backup database table "wp_usermeta" with "1886" records
[12-Feb-2018 22:14:53] Backup database table "wp_users" with "100" records
[12-Feb-2018 22:14:53] Backup database table "wp_yoast_seo_links" with "~163" records
[12-Feb-2018 22:14:53] Backup database table "wp_yoast_seo_meta" with "~45" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_commentmeta" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_comments" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_links" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_options" with "~401" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_postmeta" with "~124" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_posts" with "~48" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_swpm_members_tbl" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_swpm_membership_meta_tbl" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_swpm_membership_tbl" with "~2" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_swpm_payments_tbl" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_term_relationships" with "~9" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_term_taxonomy" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_termmeta" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_terms" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_usermeta" with "~37" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_users" with "~0" records
[12-Feb-2018 22:14:53] Backup database table "wpsm_wpsdb_alter_statements" with "~0" records
[12-Feb-2018 22:14:53] Added database dump "[DUMP_FILE_NAME].sql.gz" with 12.37 MB to backup file list
[12-Feb-2018 22:14:53] Database backup done!
[12-Feb-2018 22:14:53] 1. Trying to make a list of folders to back up …
[12-Feb-2018 22:14:53] 33 folders to backup.
[12-Feb-2018 22:14:53] 1. Trying to generate a file with installed plugin names …
[12-Feb-2018 22:14:53] Added plugin list file "plugin-list.2018-02-12.txt" with 3.05 KB to backup file list.
[12-Feb-2018 22:14:53] 1. Trying to generate a manifest file …
[12-Feb-2018 22:14:53] Added manifest.json file with 6.16 KB to backup file list.
[12-Feb-2018 22:14:53] 1. Trying to create backup archive …
[12-Feb-2018 22:14:53] Compressing files as TarGz. Please be patient, this may take a moment.
[12-Feb-2018 22:14:53] Adding Extra files to Archive
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/images/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/admin/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/admin/images/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/admin/images/layouts/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/classes/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/css/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/css/fonts/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/functions/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/js/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/js/menu/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/languages/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/shortcodes/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/structure/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/genesis/lib/widgets/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/fonts/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/fonts/font-awesome-4.7.0/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/fonts/font-awesome-4.7.0/css/
[12-Feb-2018 22:14:53] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/fonts/font-awesome-4.7.0/fonts/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/fonts/font-awesome-4.7.0/less/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/fonts/font-awesome-4.7.0/scss/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/images/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/scripts/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/scripts/min/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/styles/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/assets/styles/min/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/includes/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/languages/
[12-Feb-2018 22:14:54] Archiving Folder: [WEB_ROOT]/wp-content/themes/mytheme/templates/
[12-Feb-2018 22:14:54] Backup archive created.
[12-Feb-2018 22:14:54] Archive size is 13.42 MB.
[12-Feb-2018 22:14:54] 194 Files with 16.02 MB in Archive.
[12-Feb-2018 22:14:54] 1. Try to send backup to SugarSync …
[12-Feb-2018 22:14:54] Authenticated to SugarSync with nickname [USERNAME]
[12-Feb-2018 22:14:54] 247.35 GB available at SugarSync
[12-Feb-2018 22:14:55] Starting upload to SugarSync …
[12-Feb-2018 22:15:42] Backup transferred to [SUGARSYNC_FOLDER]/daily-backup-2018-02-12_22-14-52_YKYQK6VV02_TSYQK6XQ02.tar.gz
[12-Feb-2018 22:15:43] One file deleted on SugarSync folder
[12-Feb-2018 22:15:43] ERROR: Step aborted: too many attempts!
    Thread Starter eblosch

    (@eblosch)

    @duongcuong96 let me know if you need any more information, thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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