Suddenly not sending anymore

  • Resolved Peter

    (@ag86nl14)


    1 year, 9 months ago

    Hello everyone,

    Today I wanted to send a test-email, but I didn’t receive anything. However, I get a notice that the email has been sent. The error log is showing errors since January 31st.

    It’s showing:
    mss [2023-02-05T23:42:31.598533+00:00] mss.ERROR: key-validation.failed {“http_code”:403,”home_url”:”OUR SITE URL”,”key_type”:”premium…

    We’re only using the free plugin, not the Premium extension. It worked fine before, especially after authorizing our domain. Can anybody tell me where it’s going wrong?

    Problems started with an active install of MailPoet 4.5.2 and are also present with 4.6.0.

    Kind regards!

    • This topic was modified 1 year, 9 months ago by Peter. Reason: Adding MailPoet versions

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @ag86nl14,

    Thanks for reaching out!

    I checked logs for your account and see that you successfully sent a newsletter on February 7th.

    Are you still seeing any issues with sending?

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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