sudden permalink issue

  • Hi, I am looking to get help with my tutorlms permalink issue. I contacted Themeum support and it takes 3 days to get back. Jobayer responded but it does not appear he is understanding me. I have a full lifetime license.
    Somehow /blog/ got inserted into the permalink base of the courses, and now the courses are located at /blog/courses/course-name Do you have any idea why this would happen without any changes on our end, and it’s also inconsistent with what the settings TutorLMS -> Settings -> Advanced for course permalink base

    I tried flushing it but it did not work. I changed the WP Permalink setting back to “Post Name” then clicked save changes. Then reverted back to “Custom Structure” with “/blog/%postname%/” because I don’t want all the blog posts to result in an error. This setting still seems to be affecting all the courses with /blog/ for every course link.

    The wordpress permalink setting for us has ALWAYS been “/blog/%postname%/” and it had not caused the TutorLMS courses to be located behind /blog/ – this is NEW CHANGE as of 1-2 weeks ago even though we did not make any changes to our settings.
    Changing our entire blog structure is NOT an option for us since it would ruin the SEO for hundreds of articles.

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  • Hello @bb2331,

    I am so sorry to see you go through this issue. As you mentioned that our team member could not understand you. I think there could be a miss communication. I will go check your emails and see how we can help you fix that.

    It seems you already have waited too long for this here too. I am so sorry for that. I will go to office and check your issues first thing in the morning.

    Regards,
    Rayhan Arif
    AVP, Business Development
    Themeum

    Dear @bb2331

    We sincerely apologize for the inconvenience you’ve experienced. I’ve engaged with our team and personally reviewed your email. It has come to our attention that the issue appears to be specific to your website. In such cases, in order to thoroughly assess and resolve the matter, we require temporary login access to your website. Regrettably, this access has not been provided, and without it, we are unable to investigate and rectify the issue effectively. We kindly request your cooperation in this matter, as it will enable us to assist you promptly. Thank you for your understanding.

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