Sudden change to paid – less than a week notice!

  • I have used this plugin for years (on my not-for-profit site) without any issues.

    Today I received an email, dated 25th of October, which informs me that the plugin will go to a paid option. That’s okay, that’s their decision! For me it’s not an option.
    What I am complaining about is the fact that they find it sufficient to give users less than a week notice to retrieve a list of subscribers!
    As if management decided this change from one minute to the next. This is just reckless behaviour (or blackmail – however you like to put it).

    Quote from the email:
    If you’d like to export your push subscribers, you can do so through the OneSignal dashboard or reach out to support[@]onesignal.com before October 31, 2023 for help.

    Note: If you choose not to take action (upgrade or export data) before October 31, we will not be able to retrieve or recover your subscriptions for you.




Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Webbettle. The change for free accounts on Oct 31 is that subscribers who have not visited your website in 18 months will be removed.

    When we looked at our data, we found that when users have not visited a website in 18 months, the probability of them engaging with future push notifications is very low (close to zero). Therefore, we do not believe this change will have a meaningful impact on your experience using OneSignal. If someone revisits your website after those 18 months, they will be re-added to OneSignal without any additional interaction, and you can resume messaging them.

    We apologize for the short notice on this change and we appreciate your feedback on this. While we do not plan to make additional changes like this in the foreseeable future, we will make sure to provide ample notice and information going forward.

    Thread Starter webbeetle

    (@webbeetle)

    Maybe this fact, that it’s only affecting visitors who haven’t returned, should have been made clear in the top paragraph of the email…
    Well, too late in my case: I deleted the email and your plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
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