Sudden Authentication Error

  • Tim Derouin

    (@tderouindesign)


    1 year, 8 months ago

    As of yesterday our customers have been receiving an error that reads: Authentication Error. Please double check your service configuration.

    I have not been able to find much regarding that other than something on github that notes it is a response code specific to the WooCommerce SecureSubmit Gateway plugin.

    At the moment our customers can add items to their cart and proceed to checkout after selecting a shipping method. However, after they enter in payment information and click submit the authentication error appears and no transaction can be made.

    Thoughts? TIA!

    The page I need help with: [log in to see the link]

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  • Hey @tderouindesign!

    This typically indicates something to do with your Heartland merchant account as opposed to anything code-wise. Would you mind reaching out to us at [email protected]? We’ll get some additional information from you and have a look.

    Thread Starter Tim Derouin

    (@tderouindesign)

    Thank you @msmedalj for the prompt reply. I have reached out to that email address and will follow up here once this is resolved if the solution/glitch is worth sharing.

Viewing 2 replies - 1 through 2 (of 2 total)
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