Success Stripe Payments after Failure, yet WC Failed order

Hey there!

When you said that “the customer was able to pay on the second attempt after a few minutes.”, can you tell me more about how they paid again? Did they just hit the checkout button again, did they replace their entire cart?

More info will help us get this sorted for you

-they just hit the checkout button again
-same cart

stripe general log screenshot: https://www.dropbox.com/s/mtu2zd9cvpao9bw/Cattura.PNG?dl=0

woocommerce notes screenshot: https://www.dropbox.com/s/inp7rj4h9fyys5j/2.PNG?dl=0

Hi @cronogargaros ,

I find it odd that the customer was able to submit a second time, as if a payment fails, a Pending Payment order is created and the cart is cleared. To pay, the customer would need to go back to that order via the My Account page or the link in the email they’re sent to complete payment.

This may be a caching issue. Do you have any caching plugins or server-side caching running on your site? If so, make sure you exclude the following pages from the cache through their respective settings panels:

* Cart
* My Account
* Checkout

There are more details about configuring caching plugins here.

If you don’t have any caching, the problem may be caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

I hope this helps!

I have not caching plugins, I will try to disable all plugins and switch themes, thank you!

Great! If it still doesn’t work with a default theme and everything but WooCommerce deactivated, double check the logs under WooCommerce > Status > Logs in that mode to see if there are any errors being triggered.

Let us know how it goes!

Hi @cronogargaros

We haven’t heard back but please open a new support thread should you have any issues after conflict testing.

Thanks,