Success message doesnt appear

Hey there @legura1086,

Thanks for writing in. I can definitely see what you mean here and it appears that the inline success message does not appear upon submitting that form.

Just to get some context around what’s happening, would you mind passing along a few details about the site’s setup?

— What version of the List Subscribe plugin is being used?
— What version of WordPress is being used?
— What is the name of the theme being used?
— Does the issue persist if you temporarily switch to a different theme?
— What are the active plugins running on the site?
— If possible, could you try to deactivate all plugins except for the List Subscribe plugin to see if the issue persists when only the List Subscribe plugin is active?

Thanks in advance for this helpful information. We’ll keep an eye out for your reply.

– Malachite

What version of the List Subscribe plugin is being used? Versión 1.5.7
— What version of WordPress is being used? WordPress 4.7.2
— What is the name of the theme being used? INK
— Does the issue persist if you temporarily switch to a different theme? I switch but it didnt work
— What are the active plugins running on the site?
Envato WordPress Toolkit
Importador de WordPress
Jetpack by WordPress.com
Stag Custom Sidebars
StagTools
Subtitles

— If possible, could you try to deactivate all plugins except for the List Subscribe plugin to see if the issue persists when only the List Subscribe plugin is active? I also tried deactivating all plugins but I still cant see the success menssage.

What else do you think, Could be?

Thanks for your support.

Hey there @legura1086,

Thanks for going through these troubleshooting steps so far and sharing all of this information with us. I’d like to try working towards replicating this issue on our end.

In order to make sure we’re testing thoroughly, would you be able to send us a screenshot of the Plugin settings for the List subscribe plugin as they appear on your admin console? You can find these settings by going to the WordPress Admin Panel > Plugins > MailChimp > Settings.

Thanks in advance for this screenshot. We’ll keep an eye out for your reply.

– Malachite

Sure,

Here a link to the screenshot:

https://morfema.mx/wp-content/uploads/2017/03/Screen-Shot-2017-03-01-at-18.45.26.png

Thanks!

Hey @legura1086,

Thank you for sending us all of that information! I went ahead and passed these details along internally to allow a dev to take a closer look. I’m hoping that this may simply be a theme or plugin conflict, but I was unable to locate all of the plugins listed on my end to test. Do you mind replying back here with a screenshot of your installed plugins? That may help me out a bit. Also, could you try temporarily reverting your theme to a different WordPress theme to see if that causes any changes in plugin behavior? It seems to more likely be a theme conflict, as you mentioned you’ve already tried temporarily deactivating all of your plugins but this one, and that did not cause any change.

Thanks! We look forward to hearing back and helping out as much as we can.

Warm Regards,

Pearl

• This reply was modified 7 years, 8 months ago by mcsupport.