Hi:
It depends on what features you’re looking for from Zendesk. We have some features that they don’t have (eg: woocommerce, edd and envato integration add-ons). And cheaper by far too. So if the feature set you’re looking for is here then, yeah, its a great substitute – and your data is under your control to boot.
You can see a full feature list here: https://getawesomesupport.com/awesome-support-features/ It tells you what’s in the free version vs what you have to pay for as well.
Some things we don’t have yet include their business rules engine and multiple email inboxes so if you need those things this plugin can’t help. But if you pure ticketing functions with alerts and agent routing, we got you covered.
Let us know if you have any more questions!
I hope this helps.
