• Resolved bosoxg1rl

    (@bosoxg1rl)


    With the recent updates, I now see “members”, under their user info, have “Memberships” and “subscriptions”. Please help clarify the difference, and how the two interact, because I believe it’s causing issues in our system.

    To note, we use the terms “subscription” and “subscribers”, even prior to the update. Just so I hopefully don’t sound like I’m confusing terms. We also use an org based subscription structure, seems to be another pain point.

    We just had another subscriber renew – she renewed under a level that is/was not her current one. While working through how to best correct this, I see that she now has an error message and missing data.

    Under “memberships”, it shows her old level, but for the subscription column, still under the “memberships” heading, it shows no subscription found.

    Under the “subscriptions” heading, it shows her “new” level, but under the level description is says “membership ended”. ???

    Through some more clicking around through the tables, I eventually end up at the “Orders” page, and click on the live link in the Transaction ID column, where i get the information you can see in the screenshot, with the error “This user does not have the membership level that this subscription is for”.

    Which do I fix? How do I reconcile all of this, both here and database wide?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kim White

    (@kimwhite)

    Hello @bosoxg1rl,

    To clarify, in PMPro, the Membership is the LEVEL the user holds and a subscription is a “recurring payment” at your payment gateway.

    Here is documention that explains https://www.paidmembershipspro.com/memberships-vs-subscriptions/

    You may use the wording Subscription on your front end for your users, but in the backend these are too distinct differences.

    All the Best,
    Kim White
    Support Engineer at Paid Memberships Pro

    Plugin Support Kim White

    (@kimwhite)

    Hello,

    I’m sorry, the attached link was incorrect. That link is more for marketing perspective. Here is the correct link explaining Subscriptions in PMPro. https://www.paidmembershipspro.com/documentation/admin/subscriptions/

    Sorry for any confusion this may have caused.

    Kim W

    Thread Starter bosoxg1rl

    (@bosoxg1rl)

    Hi Kim – thank you for the additional information.

    I’m still working my way through it and how to work it into our structure. All of our memberships are recurring subscriptions, and one won’t have a membership of a different level from the subscription, so the separation of the two is something I’m trying to make sure is not affecting access to the website or billing, which we seem to have some issues.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Only a pleasure, please feel free to reach out if you have any other questions.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 4 replies - 1 through 4 (of 4 total)
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