Subscriptions stuck on hold after manually completing order

Hi @cherrycommunicatie ,

Thanks for reaching out!

I understand that upgrading your PHP version to 8.0 has resulted in an issue where subscriptions remain stuck “On Hold” after manually completing the orders, is this correct?

Completing an order should be seen by the system as payment completed if i’m not mistaken and therefore update the subscription to active.

Yes, you are correct. Manually completing an order should be considered as payment completed, and the subscription should be updated to active. When you manually complete an order, it marks the order as complete and updates the payment status accordingly.

To clarify, this was not an issue prior to upgrading your PHP version to 8.0? Also, does this happen with all orders that are manually updated to completed, or only a few?

Since subscriptions are not a built-in feature of WooCommerce core, please could you clarify which plugin you are using to enable the subscription functionality on your site?

Additionally, please could you share a copy of the following:

• System Status Report: navigate to?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.
• Screenshot: Share a screenshot of the order notes section for that on-hold order which can be found via WooCommerce → Orders → [select an order experiencing this issue] → Order Notes (on the right-hand side), see the screenshot below for visual reference:

Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Once you have these, please share them in your response here so that we can take a closer look.

Cheers!

Hi Roxy,

Yes it’s since the upgrade to 8.0 we started to have problems. We tought it was a bit random but by now it seems that not any subscription is continuing anymore.

Could it be possible that it’s got to do with an extra status we created and sometimes select in between? We haven’t had succes in testing this tough. So instead of going from ‘waiting on payment’ directly to ‘completed’ we go from ‘waiting on payment’ –> ‘extra status’ –> ‘completed’.

The plugin we use is the official Woocommerce Subscriptions plugin.

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### WordPress Environment ###

WordPress address (URL): https://amino-alliance.nl
Site address (URL): https://amino-alliance.nl
WC Version: 7.4.0
REST API Version: ?</img> 7.4.0
WC Blocks Version: ?</img> 9.4.3
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 32 MB
PHP Time Limit: 121
PHP Max Input Vars: 50000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.6.12-MariaDB
Max Upload Size: 30 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

WC Database Version: 7.4.0
WC Database Prefix: wp_
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Database gegevens grootte: 154.79MB
Database index grootte: 88.43MB
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### Post Type Counts ###

acf-field: 233
acf-field-group: 28
attachment: 100
bol_return: 8
nav_menu_item: 16
oembed_cache: 3
page: 32
post: 6
product: 16
reviews_cpt: 28
revision: 277
shop_coupon: 56
shop_order: 3996
shop_subscription: 950
templates_cpt: 2

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (33) ###

ManageWP - Worker: door GoDaddy – 4.9.16
Gravity Forms: door Gravity Forms – 2.7.1
Email Return Path Fix: door Cherry Communicatie –
EffectConnect Marketplaces: door EffectConnect – 3.0.27
ACF Content Analysis voor Yoast SEO: door Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 3.0.1

Adminimize: door Frank Bültge – 1.11.9
Advanced Custom Fields PRO: door WP Engine – 6.0.7
Autoptimize: door Frank Goossens (futtta) – 3.1.5
Bulk Update WooCommerce Subscriptions: door Elegant Modules – 1.2.0
Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.5
EAN for WooCommerce: door WPFactory – 4.4.4
Gravity Forms Advanced Post Creation Add-On: door Gravity Forms – 1.3
Gravity Forms Survey add-on: door Gravity Forms – 3.8
Redirection: door John Godley – 5.3.9
Safe SVG: door 10up – 2.0.3
User Role Editor: door Vladimir Garagulya – 4.63.2
W3 Total Cache: door BoldGrid – 2.3.0
WooCommerce NL Postcode Checker: door WP Overnight – 2.9.1
Converter for Media: door matt plugins – 5.7.1
WooCommerce Stripe Gateway: door WooCommerce – 7.1.0
WooCommerce Google Analytics Integration: door WooCommerce – 1.5.17
Group Stock Manager: door WooExtend – 3.4
PAY. Payment Methods for WooCommerce: door PAY. – 3.14.0
WooCommerce Smart Coupons: door StoreApps – 6.2.0
WooCommerce Subscriptions: door WooCommerce – 4.5.0
WooCommerce WeFact: door Tussendoor internet & marketing – 3.1.3
WooCommerce: door Automattic – 7.4.0 (update naar versie 7.4.1 is beschikbaar)
Woosa - bol.com for WooCommerce: door Woosa – 1.9.3
Yoast SEO: door Team Yoast – 20.1
WP-SCSS: door Connect Think – 4.0.2
WPvivid Plugins Pro: door wpvivid.com – 2.2.13
WPvivid Backup Plugin: door WPvivid Team – 0.9.82
WPvivid Staging: door wpvivid.com – 2.0.15

### Inactive Plugins (0) ###


### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: door GoDaddy – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variabel abonnement (variabel-abonnement)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Winkelbasis: #291 - /shop/
Winkelwagen: #292 - /winkelwagen/
Afrekenen: #293 - /afrekenen/
Mijn account: #294 - /mijn-account/
Algemene voorwaarden: #619 - /algemene-voorwaarden/

### Theme ###

Name: Cherry Communicatie
Version: 2.7 (AA.1.3)
Author URL: https://cherry-communicatie.nl
Child Theme: ?</img> – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema

WooCommerce Support: ?</img>

### Templates ###

Overrides: cherry-communicatie/woocommerce/archive-product.php
cherry-communicatie/woocommerce/cart/cart-item-data.php
cherry-communicatie/woocommerce/cart/cart-shipping.php versie 3.6.0 is verouderd. De hoofdversie is 7.3.0
cherry-communicatie/woocommerce/cart/cart-totals.php
cherry-communicatie/woocommerce/cart/cart.php versie 3.8.0 is verouderd. De hoofdversie is 7.4.0
cherry-communicatie/woocommerce/cart/proceed-to-checkout-button.php versie 2.4.0 is verouderd. De hoofdversie is 7.0.1
cherry-communicatie/woocommerce/checkout/form-checkout.php
cherry-communicatie/woocommerce/checkout/form-coupon.php versie 3.4.4 is verouderd. De hoofdversie is 7.0.1
cherry-communicatie/woocommerce/checkout/form-login.php
cherry-communicatie/woocommerce/checkout/form-shipping.php
cherry-communicatie/woocommerce/checkout/review-order.php
cherry-communicatie/woocommerce/content-single-product.php
cherry-communicatie/woocommerce/emails/email-footer.php versie 3.7.0 is verouderd. De hoofdversie is 7.4.0
cherry-communicatie/woocommerce/emails/email-header.php versie 4.0.0 is verouderd. De hoofdversie is 7.4.0
cherry-communicatie/woocommerce/emails/email-order-details.php
cherry-communicatie/woocommerce/emails/email-order-items.php
cherry-communicatie/woocommerce/emails/email-styles.php versie 4.0.0 is verouderd. De hoofdversie is 7.4.0
cherry-communicatie/woocommerce/myaccount/form-lost-password.php versie 3.5.2 is verouderd. De hoofdversie is 7.0.1
cherry-communicatie/woocommerce/myaccount/orders.php versie 3.7.0 is verouderd. De hoofdversie is 7.0.1
cherry-communicatie/woocommerce/order/order-details-item.php
cherry-communicatie/woocommerce/order/order-details.php

Outdated Templates: ?</img>
					
					
						Leer hoe te updaten

### Abonnementen ###

WCS_DEBUG: ?</img> Nee
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://amino-alliance.nl
Subscriptions Template Theme Overrides: cherry-communicatie/woocommerce/checkout/recurring-coupon-totals.php
cherry-communicatie/woocommerce/checkout/recurring-fee-totals.php
cherry-communicatie/woocommerce/checkout/recurring-itemized-tax-totals.php
cherry-communicatie/woocommerce/checkout/recurring-subscription-totals.php
cherry-communicatie/woocommerce/checkout/recurring-subtotals.php
cherry-communicatie/woocommerce/checkout/recurring-tax-totals.php
cherry-communicatie/woocommerce/checkout/recurring-totals.php
cherry-communicatie/woocommerce/emails/email-order-details.php

Subscription Statuses: trash: 19
wc-active: 460
wc-pending-cancel: 17
wc-pending: 3
wc-on-hold: 100
wc-cancelled: 351

WooCommerce Account Connected: ?</img> No
Report Cache Enabled: ?</img> Ja
Cache Update Failures: ?</img> 0 fout

### Winkel configureren ###

Country / State: Nederland

### Abonnementen per betaalmethode ###

PAY. - iDEAL: trash: 8
wc-active: 238
wc-cancelled: 188
wc-on-hold: 53
wc-pending-cancel: 11

PAY. - Bancontact: wc-cancelled: 5
wc-on-hold: 1

Stripe: trash: 2
wc-active: 15
wc-cancelled: 13
wc-pending-cancel: 1


### Ondersteuning betaalmethode ###

PAY. - iDEAL: products
refunds

PAY. - Bancontact: products
refunds

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

EffectConnect Marketplaces betaalmethode: products

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-03 13:34:12 +01:00
Options: ?</img>
Notes: 56
Onboarding: completed

### Action Scheduler ###

Afgerond: 8.619
Oldest: 2023-01-31 11:10:47 +0100
Newest: 2023-03-03 10:59:14 +0100

Mislukt: 16
Oldest: 2022-11-30 09:02:31 +0100
Newest: 2023-02-20 10:12:26 +0100

In afwachting: 470
Oldest: 2023-03-03 11:10:33 +0100
Newest: 2024-03-13 18:53:07 +0100


### Smart Coupons related settings ###

Aantal gebruikte kortingsbonnen: 5
Number of characters in auto-generated coupon code: 
Valid order status for auto-generating coupon: processing
completed

Include tax in the amount of the generated gift card: no
Trek het tegoed/cadeaubon af voordat je belastingberekeningen maakt: yes
Gift Card discount is inclusive of tax: yes
Automatic deletion: no
Coupon emails: yes
Printing coupons: yes
Sell gift cards at less price?: no
Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
Renewal orders should not generate coupons even when they include a product that issues coupons: yes
Allow sending of coupons to others: yes
Allow schedule sending of coupons?: yes
Combine emails: no
Auto generated coupon email: yes
Combined auto generated coupons email: no
Acknowledgement email: yes
Activeer belastingen: yes
Prijzen ingevoerd inclusief belasting: yes
Afronding: no
Toon prijzen in de winkel: incl
Toon prijzen gedurende bestellen en offerte indienen: incl
Geef belasting totalen weer: single
Schakel het gebruik van kortingscodes in: yes
Kortingcodes opvolgend toepassen: no
Account endpoints > Coupons: wc-smart-coupons

### Status report information ###

Generated at: 2023-03-03 11:07:16 +01:00
`

2023-01-31T11:51:47+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to Tussendoor\WeFact\Controllers\ProfileController::getDebtorCode() must be of the type int, string given, called in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php on line 116 and defined in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php:77
Stack trace:
#0 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php(116): Tussendoor\WeFact\Controllers\ProfileController->getDebtorCode()
#1 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(308): Tussendoor\WeFact\Controllers\ProfileController->addDebtorcodeToUserProfile()
#2 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#3 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#4 /var/www/vhosts/amino-allianc in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php op de lijn 77

2023-01-31T11:54:21+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to Tussendoor\WeFact\Controllers\ProfileController::getDebtorCode() must be of the type int, string given, called in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php on line 116 and defined in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php:77
Stack trace:
#0 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php(116): Tussendoor\WeFact\Controllers\ProfileController->getDebtorCode()
#1 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(308): Tussendoor\WeFact\Controllers\ProfileController->addDebtorcodeToUserProfile()
#2 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#3 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#4 /var/www/vhosts/amino-allianc in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php op de lijn 77

2023-01-31T12:09:10+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to Tussendoor\WeFact\Controllers\ProfileController::getDebtorCode() must be of the type int, string given, called in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php on line 116 and defined in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php:77
Stack trace:
#0 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php(116): Tussendoor\WeFact\Controllers\ProfileController->getDebtorCode()
#1 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(308): Tussendoor\WeFact\Controllers\ProfileController->addDebtorcodeToUserProfile()
#2 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#3 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#4 /var/www/vhosts/amino-allianc in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce-wefact/app/controllers/ProfileController.php op de lijn 77

2023-01-31T13:14:11+00:00 CRITICAL Uncaught Error: Call to a member function get_code() on null in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/themes/cherry-communicatie/woocommerce/cc/cc_free_shipping.php:51
Stack trace:
#0 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(308): ccwc_remove_coupon_msg_filter()
#1 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#2 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-coupon.php(1097): apply_filters()
#3 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(230): WC_Coupon::get_generic_coupon_error()
#4 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(308): WC_AJAX::apply_coupon()
#5 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#6 /var/www/vhosts/amino-alliance.nl/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#7 /var/www/vhosts/amino-al in /var/www/vhosts/amino-alliance.nl/httpdocs/wp-content/themes/cherry-communicatie/woocommerce/cc/cc_free_shipping.php op de lijn 51

Hi @cherrycommunicatie ,

Thanks for providing an update, and further clarity on the issue you are experiencing.

As I understand, you are using the official WooCommerce Subscriptions extension.

Since this is related to a premium extension, please contact us directly at WooCommerce.com → My Account → Support. You will need to log in with the account used to purchase this extension.

Also, please include a link to this forum thread, so that we can keep track of what’s already been done/shared.

As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there ??

Cheers!