Subscriptions renewal order issue

Hi @harmanwhitedrop,

Sorry if I do not understand. Did you expect not to generate an invoice for order renewals or is the issue that the year is not correct?

Hello Yordan,
Can i send you screenshots on an email?

Yes, we could check this by email, but let’s try to keep the conversation here.

Please hide sensitive details on the screenshots, use imgur.com or imgbb.com to upload them, and then share the URLs from the uploaded images in a reply here.

Renew order in waiting of payment: https://snipboard.io/XqufZB.jpg
All orders from the user: https://snipboard.io/p1rQq0.jpg
This is the invoice number of 2016 that is showing on 2023 renew order: https://snipboard.io/yMxqgv.jpg

Thanks for sharing those screenshots, @harmanwhitedrop:

Please go to?WooCommerce > Status > System Status, click on?Get system report, then click on?Download for support, attach the file on?https://www.file.io/, and finally paste the download link in a reply here (the file will be deleted after the first download, so please do not try to download it yourself!).

here it is https://file.io/QhaN1nnttTLV

Our apologies, @harmanwhitedrop, the transfer has expired. Could you resend it, please?

Be quick!

https://file.io/87OA6IwiGGiz

Thanks for the file. If I understand this correctly, the invoice just has the wrong payment date? Have you tried to edit the edit manually from the order edit page? You can do this in the “PDF document data” panel:
https://ibb.co/ynxRDrF

Yes, if i did it manually and it changes with number.

Does editing it manually fix it? What did you mean by ‘it changes with the number’?

Yes, If i correct it manually, the invoice numbers changes. But It should be automatic, why i have to change it manually only for 2016 users.

Can we open a ticket about it? today it has happened again

It happened again for another 2016 order? I’m not entirely sure what the issue could be. Could you send us an email to [email protected] so that we can take a closer look at it?

Hello Dwpriv,
I’ve send a mail from my mail with same object as this forum.