Subscriptions not renewing – Possibly from error verifying webhook

  • Resolved jbender929

    (@jbender929)


    1 year, 10 months ago

    We have a product in our shop that is a subscription. The initial order completes but the renewal fails for everyone. We have vaulting enabled in the PayPal account and in plugin settings but I don’t see an option to save the credit card info when checking out so I assumed it’s automatically saved for subscriptions. The option to save the credit card is there for normal products.

    We are using Woocommerce Subscriptions and Woocommerce Paypal Payments.

    This is what I see in the logs. I have multiple days of logs like this. 

    2023-01-04T00:07:08+00:00 ERROR Webhook verification failed.
2023-01-04T00:07:08+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"598157d0-8aa1-11ed-bfc6-dfd5aed142d1","transmission_time":"2023-01-02T13:28:31Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"ieSaGgPjgjdIor\/k9rawhXP6LpdeGy8Ra+ugrRSuwYw3Ywu+fqBMlUik6s0oruW9eJjVaC1XP8BCJ6YyPPAHZ45FM\/4J++Oijklp7bS\/FhhwPlPJsSjYqjtKTmenIMCOijxAkAKEjwAddyxWCTlQqfxVoRrJ0ETkJ8\/GVaKoB373FYB8wcflzg\/tO5OWIc87589cYDzQUu1jvrs1TXJmBZpmq4Rpfgd+Gtya+BIBJxkfD4OZpALck+Agw2LczRSmHs0aUizshvhFiIMgSOZSPA4uM1Ijo\/JOdEaFroqn9M7o4aH6iBu5mQ1N7u+9eiOlyEB6SuOmXbFS9OlBs98NcQ==","webhook_id":"8UF18043YP751913R","webhook_event":{"id":"WH-6MA834810M586171C-66365237GK0066923","event_version":"1.0","create_time":"2023-01-02T13:28:26.530Z","resource_type":"capture","resource_version":"2.0","event_type":"PAYMENT.CAPTURE.COMPLETED","summary":"Payment completed for $ 44.99 USD","resource":{"id":"1YH672105J1466026","amount":{"currency_code":"USD","value":"44.99"},"final_capture":true,"seller_protection":{"status":"NOT_ELIGIBLE"},"disbursement_mode":"INSTANT","seller_receivable_breakdown":{"gross_amount":{"currency_code":"USD","value":"44.99"},"paypal_fee":{"currency_code":"USD","value":"1.66"},"net_amount":{"currency_code":"USD","value":"43.33"}},"invoice_id":"WC-33589","custom_id":"33589","status":"COMPLETED","processor_response":{"avs_code":"Y","cvv_code":"","response_code":"0000"},"supplementary_data":{"related_ids":{"order_id":"7NR97030Y9338601E","authorization_id":"4DN143008S4528027"}},"create_time":"2023-01-02T13:28:21Z","update_time":"2023-01-02T13:28:21Z","links":[{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/1YH672105J1466026","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/1YH672105J1466026\/refund","rel":"refund","method":"POST"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/authorizations\/4DN143008S4528027","rel":"up","method":"GET"}]},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6MA834810M586171C-66365237GK0066923","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6MA834810M586171C-66365237GK0066923\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 1b99e585560b9
Response: Array
(
    [code] => 200
    [message] => OK
)


2023-01-04T00:07:08+00:00 ERROR Webhook verification failed.
2023-01-04T02:08:08+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"598157d0-8aa1-11ed-bfc6-dfd5aed142d1","transmission_time":"2023-01-02T13:28:31Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"ieSaGgPjgjdIor\/k9rawhXP6LpdeGy8Ra+ugrRSuwYw3Ywu+fqBMlUik6s0oruW9eJjVaC1XP8BCJ6YyPPAHZ45FM\/4J++Oijklp7bS\/FhhwPlPJsSjYqjtKTmenIMCOijxAkAKEjwAddyxWCTlQqfxVoRrJ0ETkJ8\/GVaKoB373FYB8wcflzg\/tO5OWIc87589cYDzQUu1jvrs1TXJmBZpmq4Rpfgd+Gtya+BIBJxkfD4OZpALck+Agw2LczRSmHs0aUizshvhFiIMgSOZSPA4uM1Ijo\/JOdEaFroqn9M7o4aH6iBu5mQ1N7u+9eiOlyEB6SuOmXbFS9OlBs98NcQ==","webhook_id":"8UF18043YP751913R","webhook_event":{"id":"WH-6MA834810M586171C-66365237GK0066923","event_version":"1.0","create_time":"2023-01-02T13:28:26.530Z","resource_type":"capture","resource_version":"2.0","event_type":"PAYMENT.CAPTURE.COMPLETED","summary":"Payment completed for $ 44.99 USD","resource":{"id":"1YH672105J1466026","amount":{"currency_code":"USD","value":"44.99"},"final_capture":true,"seller_protection":{"status":"NOT_ELIGIBLE"},"disbursement_mode":"INSTANT","seller_receivable_breakdown":{"gross_amount":{"currency_code":"USD","value":"44.99"},"paypal_fee":{"currency_code":"USD","value":"1.66"},"net_amount":{"currency_code":"USD","value":"43.33"}},"invoice_id":"WC-33589","custom_id":"33589","status":"COMPLETED","processor_response":{"avs_code":"Y","cvv_code":"","response_code":"0000"},"supplementary_data":{"related_ids":{"order_id":"7NR97030Y9338601E","authorization_id":"4DN143008S4528027"}},"create_time":"2023-01-02T13:28:21Z","update_time":"2023-01-02T13:28:21Z","links":[{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/1YH672105J1466026","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/1YH672105J1466026\/refund","rel":"refund","method":"POST"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/authorizations\/4DN143008S4528027","rel":"up","method":"GET"}]},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6MA834810M586171C-66365237GK0066923","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6MA834810M586171C-66365237GK0066923\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 2c1cb6777aaec
Response: Array
(
    [code] => 200
    [message] => OK
)


2023-01-04T02:08:08+00:00 ERROR Webhook verification failed.
2023-01-04T02:08:08+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Request Body: {"transmission_id":"598157d0-8aa1-11ed-bfc6-dfd5aed142d1","transmission_time":"2023-01-02T13:28:31Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"ieSaGgPjgjdIor\/k9rawhXP6LpdeGy8Ra+ugrRSuwYw3Ywu+fqBMlUik6s0oruW9eJjVaC1XP8BCJ6YyPPAHZ45FM\/4J++Oijklp7bS\/FhhwPlPJsSjYqjtKTmenIMCOijxAkAKEjwAddyxWCTlQqfxVoRrJ0ETkJ8\/GVaKoB373FYB8wcflzg\/tO5OWIc87589cYDzQUu1jvrs1TXJmBZpmq4Rpfgd+Gtya+BIBJxkfD4OZpALck+Agw2LczRSmHs0aUizshvhFiIMgSOZSPA4uM1Ijo\/JOdEaFroqn9M7o4aH6iBu5mQ1N7u+9eiOlyEB6SuOmXbFS9OlBs98NcQ==","webhook_id":"8UF18043YP751913R","webhook_event":{"id":"WH-6MA834810M586171C-66365237GK0066923","event_version":"1.0","create_time":"2023-01-02T13:28:26.530Z","resource_type":"capture","resource_version":"2.0","event_type":"PAYMENT.CAPTURE.COMPLETED","summary":"Payment completed for $ 44.99 USD","resource":{"id":"1YH672105J1466026","amount":{"currency_code":"USD","value":"44.99"},"final_capture":true,"seller_protection":{"status":"NOT_ELIGIBLE"},"disbursement_mode":"INSTANT","seller_receivable_breakdown":{"gross_amount":{"currency_code":"USD","value":"44.99"},"paypal_fee":{"currency_code":"USD","value":"1.66"},"net_amount":{"currency_code":"USD","value":"43.33"}},"invoice_id":"WC-33589","custom_id":"33589","status":"COMPLETED","processor_response":{"avs_code":"Y","cvv_code":"","response_code":"0000"},"supplementary_data":{"related_ids":{"order_id":"7NR97030Y9338601E","authorization_id":"4DN143008S4528027"}},"create_time":"2023-01-02T13:28:21Z","update_time":"2023-01-02T13:28:21Z","links":[{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/1YH672105J1466026","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/captures\/1YH672105J1466026\/refund","rel":"refund","method":"POST"},{"href":"https:\/\/api.paypal.com\/v2\/payments\/authorizations\/4DN143008S4528027","rel":"up","method":"GET"}]},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6MA834810M586171C-66365237GK0066923","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-6MA834810M586171C-66365237GK0066923\/resend","rel":"resend","method":"POST"}]}}
Response Debug ID: 172deafcefe68
Response: Array
(
    [code] => 200
    [message] => OK
)

    I’ve tried disconnecting and reconnecting my PayPal account using the wizard but that doesn’t seem to have helped. Everything else seems to be set up correctly in both PayPal and in the plugin settings for subscriptions to work so I’m not sure what is going on. Any help would be appreciated.

    `
### WordPress Environment ###

WordPress address (URL): https://redacted.com
Site address (URL): https://redacted.com
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.5.3
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

WC Database Version: 7.2.2
WC Database Prefix: _QPT_
Total Database Size: 118.92MB
Database Data Size: 99.66MB
Database Index Size: 19.26MB
_QPT_woocommerce_sessions: Data: 1.91MB + Index: 0.01MB + Engine MyISAM
_QPT_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
_QPT_woocommerce_order_items: Data: 0.27MB + Index: 0.12MB + Engine MyISAM
_QPT_woocommerce_order_itemmeta: Data: 1.87MB + Index: 1.14MB + Engine MyISAM
_QPT_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_actionscheduler_actions: Data: 0.17MB + Index: 0.10MB + Engine MyISAM
_QPT_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine MyISAM
_QPT_amgr_access_kb_categories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_amgr_access_read_articles: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_amgr_access_read_categories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_amgr_kb_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_amgr_kb_group_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_amgr_kb_public_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_ays_pb: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_ays_pb_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_ays_pb_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_comments: Data: 0.99MB + Index: 0.39MB + Engine MyISAM
_QPT_epkb_kb_search_data: Data: 1.13MB + Index: 1.06MB + Engine MyISAM
_QPT_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QPT_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_gf_entry: Data: 0.26MB + Index: 0.03MB + Engine MyISAM
_QPT_gf_entry_meta: Data: 0.38MB + Index: 0.36MB + Engine MyISAM
_QPT_gf_entry_notes: Data: 0.10MB + Index: 0.03MB + Engine MyISAM
_QPT_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_gf_form_meta: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
_QPT_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_gf_form_view: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
_QPT_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_QPT_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_options: Data: 12.88MB + Index: 0.16MB + Engine MyISAM
_QPT_postmeta: Data: 22.67MB + Index: 5.78MB + Engine MyISAM
_QPT_posts: Data: 9.01MB + Index: 1.69MB + Engine MyISAM
_QPT_sgs_log_events: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
_QPT_sgs_log_visitors: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
_QPT_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QPT_shopmagic_guest: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
_QPT_shopmagic_guest_meta: Data: 0.23MB + Index: 0.09MB + Engine InnoDB
_QPT_shopmagic_marketing_lists: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QPT_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_shopmagic_tracked_emails: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QPT_shopmagic_tracked_emails_clicks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QPT_sm_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_terms: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
_QPT_term_relationships: Data: 0.07MB + Index: 0.13MB + Engine MyISAM
_QPT_term_taxonomy: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
_QPT_tutor_earnings: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
_QPT_tutor_email_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_tutor_gradebooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_tutor_gradebooks_results: Data: 0.45MB + Index: 0.08MB + Engine MyISAM
_QPT_tutor_quiz_attempts: Data: 5.26MB + Index: 0.21MB + Engine MyISAM
_QPT_tutor_quiz_attempt_answers: Data: 6.42MB + Index: 1.48MB + Engine MyISAM
_QPT_tutor_quiz_questions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
_QPT_tutor_quiz_question_answers: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
_QPT_tutor_withdraws: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_usermeta: Data: 8.42MB + Index: 3.48MB + Engine MyISAM
_QPT_users: Data: 0.27MB + Index: 0.17MB + Engine MyISAM
_QPT_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QPT_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
_QPT_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_QPT_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
_QPT_wc_download_log: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_QPT_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_wc_order_product_lookup: Data: 0.34MB + Index: 0.25MB + Engine MyISAM
_QPT_wc_order_stats: Data: 0.18MB + Index: 0.13MB + Engine MyISAM
_QPT_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_QPT_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QPT_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QPT_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
_QPT_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_QPT_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_QPT_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_QPT_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_QPT_wsdesk_archived_tickets: Data: 5.84MB + Index: 0.08MB + Engine MyISAM
_QPT_wsdesk_archived_ticketsmeta: Data: 1.91MB + Index: 0.55MB + Engine MyISAM
_QPT_wsdesk_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_QPT_wsdesk_settingsmeta: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
_QPT_wsdesk_tickets: Data: 14.86MB + Index: 0.22MB + Engine MyISAM
_QPT_wsdesk_ticketsmeta: Data: 1.36MB + Index: 0.74MB + Engine MyISAM

### Post Type Counts ###

attachment: 2956
canned-response: 24
course: 1
courses: 156
custom_css: 2
customize_changeset: 10
elementor_library: 1
epkb_post_type_1: 105
epkb_post_type_2: 482
epkb_post_type_3: 152
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
lesson: 391
lp_course: 2
lp_lesson: 104
lp_order: 1
lp_question: 107
lp_quiz: 9
ml-slide: 1
ml-slider: 1
nav_menu_item: 52
oembed_cache: 11
page: 85
post: 49
product: 150
product_variation: 5
revision: 25
shop_coupon: 40
shop_order: 2846
shop_order_refund: 68
shop_subscription: 25
shopmagic_automation: 3
ticket: 482
ticket_history: 1398
ticket_log: 2
ticket_note: 76
ticket_reply: 1411
topics: 235
tutor_enrolled: 9215
tutor_quiz: 15
um_directory: 2
um_form: 7
user_request: 4
vc_settings_preset: 1
wp_global_styles: 1
wpas_inbox_rules: 1
wpas_mailbox_config: 1
wpass_status: 2
wpforms: 5

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (56) ###

Gravity Forms: by Gravity Forms – 2.6.8
Adminimize: by Frank Bültge – 1.11.9
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.1.1
Advanced Database Cleaner: by Younes JFR. – 3.1.1
Popup Box: by Popup Box Team – 3.3.3
KB - Advanced Search: by Echo Plugins – 2.29.1
KB - Custom Roles: by Echo Plugins – 1.7.0
KB - Elegant Layouts: by Echo Plugins – 2.13.1
Knowledge Base with Access Manager: by Echo Plugins – 6.20.1
KB Groups: by Echo Plugins – 2.7.0
KB - Links Editor: by Echo Plugins – 1.4.0
KB - Multiple Knowledge Bases: by Echo Plugins – 2.5.1
KB - Widgets: by Echo Plugins – 1.12.0
Elementor: by Elementor.com – 3.9.2
Enable Media Replace: by ShortPixel – 4.0.1
Import and export users and customers: by codection – 1.21.3
Jetpack: by Automattic – 11.6
Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.9.1
Manage Notification E-mails: by Virgial Berveling – 1.8.4
PDFjs Viewer - Embed PDFs: by <a >Ben Lawson</a>
<a >Thomas McMahon</a> – 2.1.7

Salient Core: by ThemeNectar – 1.9.5
Salient Demo Importer: by ThemeNectar – 1.5
Salient Home Slider: by ThemeNectar – 1.4.1
Salient Nectar Slider: by ThemeNectar – 1.7.3
Salient Portfolio: by ThemeNectar – 1.7.2
Salient Shortcodes: by ThemeNectar – 1.5
Salient Social: by ThemeNectar – 1.2.2
Salient Widgets: by ThemeNectar – 1.2
SiteGround Optimizer: by SiteGround – 7.2.9
SiteGround Security: by SiteGround – 1.3.8
ShopMagic for WooCommerce: by WP Desk – 3.0.6
Simple Banner: by Ryan Petersen – 2.12.2
Orbit Fox Companion: by Themeisle – 2.10.22
Tutor LMS Pro: by Themeum – 2.1.2
Tutor LMS: by Themeum – 2.1.2
Ultimate Member: by Ultimate Member – 2.5.3
Ultimate Member - Profile Completeness: by Ultimate Member – 2.2.3
Ultimate Member - User Locations: by Ultimate Member – 1.0.7
Ultimate Member - WooCommerce: by Ultimate Member – 2.3.3
Under Construction: by WebFactory Ltd – 3.95
User Export (with their Meta Data): by Daniel Loureiro – 0.6.10
User Role Editor: by Vladimir Garagulya – 4.63.2
Product Customer List for WooCommerce: by Kokomo – 3.1.2
Woo Discount Rules PRO 2.0: by Flycart – 2.4.5
Woo Discount Rules: by Flycart – 2.5.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
WooCommerce Checkout Manager PRO: by QuadLayers – 1.5.5
WooCommerce Checkout Manager: by QuadLayers – 6.4.1
WooCommerce Order Status Control: by SkyVerge – 1.15.0
WooCommerce Payment Plans for Payment Plans: by SG Web Partners – 1.4.5.1
WooCommerce PayPal Payments: by WooCommerce – 2.0.1
WooCommerce Shipping & Tax: by WooCommerce – 2.1.1
WooCommerce Payment Plans: by WooCommerce – 4.7.0
WooCommerce: by Automattic – 7.2.2
WPForms Lite: by WPForms – 1.7.9
WSDesk - WordPress Support Desk: by ELEXtensions – 5.3.1

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 5.0.2
MetaSlider: by MetaSlider – 3.28.2
StoreCustomizer: by Kaira – 2.4.6
Woo Store Vacation: by MyPreview – 1.5.1
WP Mail SMTP: by WPForms – 3.6.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable payment plan (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #10 - /shop/
Cart: #11 - /cart/
Checkout: #12 - /checkout/
My account: ?</img> Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ?</img> Page not set

### Theme ###

Name: Salient Child Theme
Version: 1.0
Author URL: https://themeforest.net/user/themenectar
Child Theme: ?</img>
Parent Theme Name: Salient
Parent Theme Version: 15.0.2
Parent Theme Author URL: https://themeforest.net/user/themenectar
WooCommerce Support: ?</img>

### Templates ###

Overrides: salient/woocommerce/cart/mini-cart.php
salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
salient/woocommerce/single-product/product-image.php
salient/woocommerce/single-product/rating.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php
salient/woocommerce/single-product/title.php
salient/woocommerce/single-product-reviews.php

Outdated Templates: ?</img>
					
					
						Learn how to update

### Payment Plans ###

WCS_DEBUG: ?</img> No
Subscriptions Mode: ?</img> Live
Subscriptions Live URL: https://redacted.com
Subscription Statuses: wc-active: 23
wc-cancelled: 2

WooCommerce Account Connected: ?</img> Yes
Active Product Key: ?</img> Yes
Custom Retry Rules: ?</img> No
Custom Retry Rule Class: ?</img> No
Custom Raw Retry Rule: ?</img> No
Custom Retry Rule: ?</img> No
Retries Migration Status: ?</img> Completed
Report Cache Enabled: ?</img> Yes
Cache Update Failures: ?</img> 0 failure

### Store Setup ###

Country / State: United States (US) — Utah

### Payment Plans by Payment Gateway ###

Advanced Card Processing: wc-active: 23
wc-cancelled: 2


### Payment Gateway Support ###

PayPal: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Advanced Card Processing: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions


### All Products for WooCommerce Subscriptions ###

Template Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?</img>
Shop country code: US
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: ?</img>
Webhook status: ?</img>
Vault enabled: ?</img>
Logging enabled: ?</img>
Reference Transactions: ?</img>
Used PayPal Checkout plugin: ?</img>
Tracking enabled: ?</img>

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
payment plans
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-07 02:33:39 -07:00
Options: ?</img>
Notes: 120
Onboarding: completed

### Action Scheduler ###

Complete: 652
Oldest: 2022-12-21 10:15:23 -0700
Newest: 2023-01-06 14:10:12 -0700

Failed: 3
Oldest: 2022-12-21 19:33:46 -0700
Newest: 2022-12-28 10:26:29 -0700

Pending: 10
Oldest: 2023-01-07 00:12:20 -0700
Newest: 2023-02-02 06:28:12 -0700


### Status report information ###

Generated at: 2023-01-06 15:28:23 -07:00
`
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @jbender929

    Thank you for reaching out, we are here to help.

    The initial thing you need to verify is the status of the webhooks. In our plugin settings, there are 2 tools you can use under the “Connection” tab: Resubscribe & Simulate. Please use both options and see if you get a positive or negative outcome and let us know. If you get a negative outcome, we need to find out what is blocking the webhooks, and you might need to do conflict testing.
    If this outcome is positive, it might be that PayPal is not able to save/vault the payment methods during the initial purchase of the subscription. This will cause the renewals to fail once needed.

    We have added a new setting in our plugin for this situation and can be found in the “standard payments” tab and has the label “Subscription capture behavior if Vault fails”. In your situation, you can choose there the option “capture authorized payment and & set subscription to manual renewal”. This will cause the renewal not to be fully automatic (in the case that vaulting the payment method failed), but it will not cause every renewal to fail.

    Next to this, you should reach out to PayPal Merchant Technical Support and ask them to investigate why vaulting is failing for the purchase of these subscriptions. They might be able to find an issue on your account that is causing the failure of vaulting.

    Please let us know if any of these items get you the solution to this problem or if you require additional support. You can also engage us privately via an engagement you can create via these instructions.

    Kind regards,
    Joost

    • This reply was modified 1 year, 10 months ago by Syde Joost.
    Thread Starter jbender929

    (@jbender929)

    The webhook simulation was successful and Resubscribing to the webhooks was successful as well.

    I’ve switched the behavior if vaulting fails to the option you recommended.

    I’ll reach out to Paypal and see if it’s an issue on their end.

    Thanks for your help.

    Thread Starter jbender929

    (@jbender929)

    After checking the logs again it looks like either Resubscribing to the webhooks or disconnecting and reconnecting my Paypal account again seems to have fixed it. I am no longer seeing the Webhook verification failed error and saw the VAULT.PAYMENT-TOKEN.CREATED on a few orders.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @jbender929

    That is great to hear, because I had the idea that any of the options could possibly cause this. Nice to hear the 1st one was the right one ??

    Don’t hesitate to give us a nice review if you enjoyed our support.

    Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Subscriptions not renewing – Possibly from error verifying webhook’ is closed to new replies.