Subscriptions consistently Over Charged!

  • Attempting to use WP EasyPay with my Square account was a horrible experience and is likely to have cost me clients for all the frustration and mis-billing that they have experienced.

    After the first 10 clients were on board and all seemed to be going smoothly, the form stopped accepting new client subscriptions. I was paying a premium price for this software developer’s product, but did not receive any response at all to my support request until several DAYS after we identified the issue and I submitted a ticket. Then the back-and-forth emails started with the support agent giving non-productive steps to take before they actually logged in to my site and found the issue.


    The following month one of my clients had a subscription that was paused because she selected the incorrect membership plan. The software not only charged her for the new subscription at the correct rate, it also charged her for the old subscription – close to “double billing” her that month. Worst of all, I had no access on the back end of my WordPress site to see her old subscription. All I could do is refund the incorrect charge and open another ticket that took two weeks to get a meaningful response to – I’m still not sure if the problem is resolved, we’ll find out on the 6th of the month.

    A paused subscription was billed to client’s card on file. In response to that ticket I was told that they would refund my payment for the software … but they didn’t say what we needed to do so that client isn’t billed incorrectly this coming month.

    At this point I decided enough was enough. I put a new membership plugin in place, canceled all subscriptions in the WP EasyPay plugin, and deactivated the software. That should be the end of it, right? Nope – last night WP EasyPay sent a charge to Square for a monthly subscription that was canceled.

    In my opinion, WordPress should remove this rogue software from the repository. Clearly they have demonstrated that they are not focused on resolving issues, just “checking off ticket inquiries”. On two of my support requests we went back and forth at least a dozen times before substantive action was taken.

    Oh yeah, and that refund they promised – I don’t see it on my account.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @sitecrafters,

    I hope you are doing well, I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

    Please cooperate with us, please share the issues you are facing so we help you further.

    Thanks & Regards

    WP Experts Support Team

    Thread Starter sitecrafters

    (@sitecrafters)

    Please don’t pretend to be surprised or un-informed. Tickets were opened and left unattended to. You may find all the details in my ticket history.

    • This reply was modified 1 year, 10 months ago by sitecrafters.

    Hi @sitecrafters,

    We have just reply you on ticket so please follow up.

    Thank you

    Thread Starter sitecrafters

    (@sitecrafters)

    Your reply states I have a refund on the way. That’s fine – but even now, weeks later, my clients are still being billed by your software and you have not provided guidance as to how to bring this to a stop immediately.

Viewing 4 replies - 1 through 4 (of 4 total)
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