Subscription signup giving users an error

  • Resolved rebeccaz

    (@rebeccaz)


    6 years, 10 months ago

    We are using the Direct Stripe plugin to take payments for a monthly listing on our site (www.michiganloghomesforsale.com), and after payment it is supposed to redirect them to a page where they can register or login. Several times, I have had someone call saying that the payment doesn’t process (I haven’t seen it, but they mention a red bar?), and never redirects to the login page. When I get on the phone with them, I open the sign up page in an Incognito browser, and take their info over the phone, going through the exact steps they do. I am not logged in, but have NEVER had that same issue. The only thing I do before that is clear the cache.

    We are very concerned that we are losing customers who are unable to pay, but don’t call us if they have an issue.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter rebeccaz

    (@rebeccaz)

    Oh, also, when I check Stripe, there are no charges. So even though they get the green check (and the red bar??) nothing is being charged. But I don’t have that issue when I do it. Same name, email, address, & credit card info.

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @rebeccaz,

    Thank you for using Direct Stripe.

    I’m sorry you are having this issue, that would help if we found a pattern for that failures that allows us to reproduce it. Next time someone mention the payment failed, could you investigate which OS they are using, is it a phone a desktop, which browser… All you can ask. Then look for occurrences.

    Also I noticed that the website is not using https requests and that is an issue. Please contact your hosting company to learn more about switching to https and redirect all http requests to https.

    Best wishes,

    Thread Starter rebeccaz

    (@rebeccaz)

    Hi Nicolas,

    One person that had trouble said he was on a desktop using Chrome. Not all the info, but all I was able to get.

    I did have a Cloudflare SSL setup on the site, but it must not have been setup correctly. It now says secure, but is also giving me the error notice: “This page is trying to load scripts from unauthenticated sources.”

    The only “scripts” I have on that page (I believe) are the Direct Stripe shortcodes.

    I am hoping that maybe the SSL was the problem (don’t know yet), but am still concerned about that error notice.

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @rebeccaz,

    Thank you again for using Direct Stripe and sorry for the delayed reply.

    If you are still getting mixed content warnings after you enable ssl on you domain, make sure to redirect all requests over https. If you are not usre how to do that on the server level. Plugins like Really Simple SSL can fix that.

    Best,

    Nico

    Hi @rebeccaz

    I had similar issues on my website. The OS and web browser is irrelevant as Stripe is just checking if the connection is fully encrypted with SSL if not the transaction won’t happen.

    You have to make sure that you force your WordPress to always use HTTPS instead of HTTP. I did it by editing .htaccess file and changing the full address in Settings >> General according to this article:
    https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/

    Please mind that you need to have a backup of your website, as manipulating with this settings can break your whole website. Also as @nahuelmahe mentioned – ask your hosting provider for help. They will know best how to set it up.

    • This reply was modified 6 years, 9 months ago by No.
    Thread Starter rebeccaz

    (@rebeccaz)

    You can mark this resolved, as we got the ssl figured out and the mixed content warnings went away.

Viewing 6 replies - 1 through 6 (of 6 total)
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