• Resolved bonnie447

    (@bonnie447)


    Hi,

    We allow donors on our site to donate without registering, and give them the link to the page I listed to above in order to input their email and get the email link to come back and manage their subscriptions. I just noticed that although I see a result when I am logged in and visit the page (it tells me I don’t have any subscriptions), when I am logged out, it’s just blank with no field there asking for the donor’s email to get the process rolling. I know it worked when I first set it up, so I am guessing something has changed w/GiveWP or Beaver Builder’s code (which we use on this page to have that photo and button there at the top), or WP itself. Any ideas on how to fix? Do we need to NOT use a BB page?

    PS. The code is in a BB HTML module, by the way, and is:

    [give_subscriptions show_status=”true” show_renewal_date=”true” show_progress=”true” show_start_date=”true” show_end_date=”true” subscriptions_per_page=”30″ pagination_type=”numbered”]

    • This topic was modified 4 years, 4 months ago by bonnie447.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey @bonnie447,

    The Recurring Donations is a premium product, so we are not allowed to support you on this forum. However, we are more than happy to support you via Priority Support.

    You can reach us out here https://givewp.com/priority-support/ and we’ll make sure your issue is solved asap.

    Looking forward to helping you get to the bottom of this!

    Thread Starter bonnie447

    (@bonnie447)

    oh oops, sorry Matheus! Our premium account w/you guys is under my boss’s email so I will have to coordinate with her to do that. Will do though! thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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