Subscription renewal payments getting faild

Hey there, @thakordarshil! Thanks for contacting us. I’m happy to help you.

To confirm, the issue is only happening with Subscriptions, correct?
Regular products (if you have one) payments are okay?

If so, can you please confirm which subscription plugin you are using?

If it is WooSubscriptions, to ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

Have a wonderful day!

@carolm29

I am Facing issue with only renewal subscription.
First time subscription purchase is working perfectly. I have only Subscription product in site.

I am using WooSubscriptions Plugin

@carolm29
We Try to support on ?WooSubscriptions but on site Popup is keep loading. We need urgent support.
https://prnt.sc/-fBaktOAyinR

Is there specific time for support ?

Hello @thakordarshil,

Thanks for the confirmation. Premium support for WooCommerce is available 24/7. You can submit the details of the issue and include this thread link from that chat box in the bottom right corner as highlighted here.

If it isn’t loading on your end, I would suggest refreshing the page or access it after clearing the cache.

I hope this information helps!

@rajeshml

I have already created but there is no any replay from support.

Hi @thakordarshil

Due to high demand and the weekend, there may be some delay in our response time. Please allow some time, as one of our Happiness Engineers will get back to you soon.

As you have already reached out to us by email, I will go ahead and close this thread.

In the meantime, please ensure you’ve cleared your browser’s cache and cookies, then try to load the popup again. If the issue persists, it might be due to a plugin conflict. I recommend temporarily deactivating all other plugins to see if the issue is resolved.

I hope this provides some clarity. Please let us know if you have any other questions!

Hi @carolm29 @rajeshml
There is no any error with the Subscription plugin. I Have installed older version of stripe plugin which is 8.0.0 and it was created the payment using this method

Stripe payment intent created (Payment Intent ID: pi_XXXX

tripe charge authorized (Charge ID: pi_XXX). Process order to take payment, or cancel to remove the pre-authorization. Refunding is unavailable until payment has been captured. Order status changed from Failed to On hold.

But the payment method is missing in stripe account. and order is remain on hold

• This reply was modified 4 months ago by Thakor Darshil.

@shameemreza

I am facing issue , you can not resolve this ticket without fixing issue. none of the other plugin are there which are conflicting I had already tried the things with deactivation of other plugin.
So please provide best solution.

Hello Thakor Darshil,

Thank you for for your reply.

I am Facing issue with only renewal subscription.
First time subscription purchase is working perfectly. I have only Subscription product in site.
I am using WooSubscriptions Plugin

For clarification, let me summarize the situation.
You are facing an issue where the renewal of a subscription is failing with the following error:

Sorry, we are unable to process the payment at this time. Reason: You cannot confirm this PaymentIntent because it’s missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method or ConfirmationToken.

You have already created a ticket with WooCommerce Subscriptions support and now you are waiting for their reply.

There is no any error with the Subscription plugin. I Have installed older version of stripe plugin which is 8.0.0 and it was created the payment using this method

Could you clarify what you mean by this message?
Is the payment method created with Stripe for WooCommerce plugin not appearing?
Could you share a screenshot of the Checkout page where the payment method is missing?

May I ask why are you using an older version of the Stripe plugin?
Which version of the WooCommerce Subscriptions are you using?

Lastly, could you tell me which plugins are active on your site right now?

Once I have answers to these questions, I would be in a better position to assist you further. ??

Best regards.

@doublezed2

I am using latest version of WooCommerce Stripe Payment Gateway and Latest Version of ?WooSubscriptions

The Initial Subscription purchase working successfully, I have facing issue with the renewal subscription payment and it shows the error.

Sorry, we are unable to process the payment at this time. Reason: You cannot confirm this PaymentIntent because it’s missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method or ConfirmationToken.?https://dashboard.stripe.com/logs/req_XXXXXXXXX

The payment method is showing perfectly only issue is the renewal subscription is giving the error.

Hey, @thakordarshil!

To confirm Stripe version 8.5.2 and Woo Subscription version 6.5.0, correct?

Thanks for confirming.

As we mentioned before, WooSubscription issues are handled by the support via email.
As I understand, after having the issue with loading the UI, you were eventually able to create a ticket, correct?

If you share the ticket number we can check to confirm if the ticket was received. And I assure you our team is working as fast as possible to reply to you quickly ??

Have a wonderful day!