Subscription renewal payment due: Status changed from Active to On hold.

  • Hi, my client has a customer with an active subscription (paid for by Apple pay / visa payment) and when time for renewal the status was changed to On Hold with this message

    Subscription renewal payment due: Status changed from Active to On hold

    I noticed that a post from 1yr and 8 month ago kept unanswered hence I opened a new thread. I need to get to my client with answer and find a way to prevent this from happening again.

    The order notes:

    Payment failed.
August 29, 2021 at 5:45 am Delete note

Payment failed.
August 28, 2021 at 5:45 pm Delete note

Order #8037 created to record renewal.
August 28, 2021 at 5:45 pm Delete note

Subscription renewal payment due: Status changed from Active to On hold.
August 28, 2021 at 5:45 pm Delete note

Status changed from Pending to Active.
July 28, 2021 at 5:44 pm Delete note

Payment status marked complete.
July 28, 2021 at 5:44 pm Delete note

    Thank you for your help.

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