Subscription Price Discount Issue

  • Resolved speechfree

    (@speechfree)


    4 months, 2 weeks ago

    Hello,

    We have a product that can be purchased one time or with a subscription plan. We have created Buy X Get X Deal (BOGO) for this specific product. Once the customer adds the product to the cart, if they add another one, the coupon makes the second product price 0. This works with one time purchase.

    However, if the customer selects subscribe for 5 weeks, the total price of the product is %10 off the initial product price. Once the customer adds the product to the cart, if they add another one, the coupon makes the second product price 0, but the subtotal also gets additional %10 off. Here is the visualisation:

    The product price is $17.50. The customer selects subscription for 5 weeks. Now, the product price is $15.75. The customer add two products to the cart. The subtotal price is $31.50. The customer applies the coupon which makes the second product price 0. Now, the subtotal price is $14.18. It seems like %10 is applies to $15.75 again after the coupon is added.

    What might be wrong? What should we do? Thanks!

Viewing 1 replies (of 1 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @speechfree apologies for the late reply. Would you be able to provide a screenshot of how you have configured your BOGO coupon (the general tab mostly but also any cart conditions). And also the config of your subscription product?

    Many thanks.

Viewing 1 replies (of 1 total)
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