Subscription payments not processing

  • Resolved fRESH_OiL

    (@fresh_oil)


    1 year, 5 months ago

    After some troubleshooting I’m fairly confident the problem is with Woocommerce Payments. I’m testing a subscription and it fails to renew.

    Next payment date comes and the payment gets processed fine. But on Woocommerce the subscription says its past due.

Viewing 1 replies (of 1 total)
  • Plugin Support katerinaz – a11n

    (@katerinaz)

    Hello @fresh_oil

    Let’s see what we can do here!
    Can you please send us more details on how you reached the conclusion that the payment gateway is the issue here?
    Can you also share screenshots of where you see that the payment gets processed fine and where the subscription is tagged as “past due”?

    Last but not least, please send us a System Status Report so that we have a better idea of your environment.
    You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it in your reply.
    https://d.pr/i/I4WpOa
    Full Image: https://d.pr/i/I4WpOa

    Thank you!

Viewing 1 replies (of 1 total)
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