Subscription Payments are broken

  • Resolved pogotime

    (@pogotime)


    2 years, 8 months ago

    This Plugin is ruining our Business atm.
    Subscription Payments are just Broken.

    News Subscription Orders are just Failing:
    https://snipboard.io/x7GjRc.jpg

    All with the Same Error Message
    https://snipboard.io/Uk9Dwh.jpg

    But, Payment Contrtacts WHERE actually created on PayPal Side
    https://snipboard.io/9tQYxM.jpg

    In Our Merchant Center we also see those Transactions as Canceld
    https://snipboard.io/J0vqGk.jpg

    Sidenotes:
    – I cant Delete / Cancel those Contracts on PayPal
    – I also Opened up a Ticket on PayPal Tech Support with the TransactioN IDs
    – I Tried also Resubscribing to all WebHooks (Simulation is OK)

    I could thing of a bug, where the Plugin isnt able to Verify that the Payment Mehtod WAS Actually Saved, and then Cancels the otherwise Authorized Transaction.

    PLS Help ASAP…this costs us hundrets of EUR…leading to a point where we have to quit doing online Business.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @pogotime,

    Failing subscription orders when the payment method could not be saved is an intended feature: https://woocommerce.com/document/woocommerce-paypal-payments/#subscription-flow
    Though we understand that failed orders are rarely nice to see.

    In any case, we have provided more details and a way to work around this behavior in our private support ticket.

    Kind regards,
    Niklas

    Thread Starter pogotime

    (@pogotime)

    The Workaround you send me how this is reflected in the release of 1.9.1 that came out today ? Should i update to the Stable version or use the Workaround version ?

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    The conversation continued in our internal support ticket, and we hope all open questions have been answered.
    If anything remains unclear, please do not hesitate to let us know.
    Thanks!

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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