Subscription Order Status Remains Processing After Successful Stripe Payment

  • Resolved rbarron

    (@rbarron)


    2 years, 4 months ago

    Our site markets services as subscriptions. During testing with the Stripe Test Mode the status of the order remains as processing even after the confirmation is received from stripe that the payment was successfully made.

    Stripe charge complete (Charge ID: ch_3LGpNJI9WEOxezET1EfFgSGp)

    Should the status change to Complete after the charge is processed in test mode?

    Thank you …… Rick

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @rbarron,

    Our site markets services as subscriptions. During testing with the Stripe Test Mode the status of the order remains as processing even after the confirmation is received from stripe that the payment was successfully made.

    Processing is the default order status for orders that payment was successfully processed for. If payment has not yet been received then it would be Pending Payment.

    Processing suggests that the order can now be fulfilled by store admins and then once it has been the order can be marked as Completed.

    The exception to this is if an order contains products that are only Virtual and Downloadable then the orders will auto-complete as it’s expected that no action is required by a store admin.

    You can read more about the different statuses and what they mean in our documentation: https://woocommerce.com/document/managing-orders/

    I hope that helps!

    Kind regards,

    Thread Starter rbarron

    (@rbarron)

    Martyn,

    Thank you for the prompt reply @martynmjones. Our products are configured as Virtual Subscriptions. Sounds like it’s expected they should auto-complete.

    Hey @rbarron,

    Thank you for the prompt reply @martynmjones. Our products are configured as Virtual Subscriptions. Sounds like it’s expected they should auto-complete.

    My pleasure! As this more relates to how your Subscriptions are working than how payments are being processed please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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