Subscription Not Working

  • Resolved nikputhu

    (@nikputhu)


    1 year, 6 months ago

    We have Woocommerce Subscription installed integrated with Vivawallet Payment Gateway. However the renewals are not working. We keeping getting the following error:-

    Affected event:subscription payment for #25703

    To see further details about these errors, view the failed-scheduled-actions

    scheduled action 34297 (subscription payment) failed to finish processing due to the following exception: Subscription doesn’t exist in scheduled action: 0

    The error indicates a chron error. But the chron function is on.

    action failed via WP Cron: Scheduled action for woocommerce_run_on_woocommerce_admin_updated will not be executed as no callbacks are registered.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there @nikputhu ??

    Thank you for contacting Woo support!

    We have Woocommerce Subscription installed integrated with Vivawallet Payment Gateway. However the renewals are not working. We keeping getting the following error

    I understand that your WooCommerce subscription renewals are not working.

    To get an idea of how your site is configured, could you please share a copy of your site’s System Status? You can find it via ‘WooCommerce > Status’. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Looking forward to hearing from you!

    Thread Starter nikputhu

    (@nikputhu)

    Hi There,

    Please see below.

    I checked woocommerce documentation and according to this page (https://woocommerce.com/document/subscriptions/payment-gateways/) Viva Wallet does working with subscriptions

    ` WordPress Environment

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Site address (URL): https://www.holistichempscotland.com
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wp_global_styles: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (27)

AffiliateWP: by AffiliateWP – 2.16.2
Anti-Spam by CleanTalk: by СleanTalk – 6.18
GTM4WP: by Thomas Geiger – 1.18.1
Holistic Hemp Scotland Builder: by Holistic Hemp Scotland – 3.11.2
Holistic Hemp Scotland Core: by Holistic Hemp Scotland – 5.11.2
Holistic Hemp Scotland Custom Branding: by Holistic Hemp Scotland – 1.2
Headers Security Advanced & HSTS WP: by Andrea Ferro – 5.0.29
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WPCode Lite: by WPCode – 2.1.2
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Inc. – 3.2.2

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DavidAnderson – 1.23.10

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Woo Discount Rules: by FlyBasket – 2.6.1
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WooCommerce Shipping Tracking: by Lagudi Domenico – 32.0
WooCommerce Subscriptions: by WooCommerce – 5.4.0
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Widgets for Google Reviews: by Trustindex.io – 10.7
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.4 Inactive Plugins (0) Settings

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
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Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #20811 - /our-shop/
Basket: #20356 - /basket/
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #20358 - /my-account/
Terms and conditions: #21788 - /terms-conditions/ Theme

Name: Avada Child
Version: (update to version 0 is available)
Author URL:
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.11.2
Parent Theme Author URL: https://themeforest.net/user/Holistic%20Hemp%20Scotland
WooCommerce Support: ? Templates

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.holistichempscotland.com
Subscriptions-core Library Version: 6.2.0
Subscription Statuses: wc-active: 6
wc-expired: 1
wc-on-hold: 1
wc-cancelled: 4

WooCommerce Account Connected: ? Yes
Active Product Key: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure Store Setup

Country / State: United Kingdom (UK) Subscriptions by Payment Gateway

Viva Wallet Standard Checkout: wc-active: 6
wc-cancelled: 4
wc-expired: 1
wc-on-hold: 1 Payment Gateway Support

Viva Wallet Standard Checkout: products
refunds
tokenization
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Direct bank transfer: products Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
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marketing
mobile-app-banner
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shipping-label-banner
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wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-09-16 15:04:25 +01:00
Options: ?
Notes: 141
Onboarding: completed Action Scheduler

Complete: 1,052
Oldest: 2023-08-15 21:06:33 +0100
Newest: 2023-09-15 15:37:16 +0100

Failed: 105
Oldest: 2022-09-14 22:19:44 +0100
Newest: 2023-09-10 14:37:36 +0100

Pending: 10
Oldest: 2023-09-15 21:23:15 +0100
Newest: 2023-10-08 13:04:37 +0100 Status report information

Generated at: 2023-09-15 17:13:47 +01:00
`

    Hi there @nikputhu ??

    I checked woocommerce documentation and according to this page (https://woocommerce.com/document/subscriptions/payment-gateways/) Viva Wallet does working with subscriptions

    Thank you for reaching back, with further details on this.

    From the site’s System Status Report (SSR), it appears that

    • Viva Wallet Standard Checkout: by Viva Wallet – 1.4.10
    • WooCommerce Subscriptions: by WooCommerce – 5.4.0

    are among the active plugins.

    As a next step, I’d like you to?create a ticket?with a link to this thread. We can investigate this in great detail, and assist you further over there.

    Thread Starter nikputhu

    (@nikputhu)

    Hi Pepe (woo-hc)(@anastas10s)

    As requested I submitted the support ticket

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @nikputhu

    As requested I submitted the support ticket

    That’s great! Thanks for letting us know.

    I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

    Feel free to create a new topic if you need further help with WooCommerce core.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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