subscription not working

  • Resolved nathangeorge1

    (@nathangeorge1)


    5 years, 8 months ago

    Hello, thanks for the great app!

    It seems although I have added the Live Publishable API key, Live Secret API key, and created a subscription button with the appropriate Plan ID, every time I try to submit payment info, it redirects to the Error URL and the Stripe dashboard shows an error.

    My Plan ID starts with “plan_”

    Thanks,
    Nathan

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello Nathan,

    Thank you for using Direct Stripe.

    Could you share the error returned in Stripe logs ?

    The link shared is inaccessible, there is a PHP fatal error returned from a file in advanced cache.

    Kind regards,

    Nicolas

    Thread Starter nathangeorge1

    (@nathangeorge1)

    It’s all working now.

    I actually read that error code and realized something interesting: although I was using the Plan ID in the WordPress settings, it didn’t work on my live website until I went to the page, deleted the button, added the button back in, and updated.

    • This reply was modified 5 years, 8 months ago by nathangeorge1.
    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Thanks for letting me know @nathangeorge1

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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