• Resolved ferroo

    (@ferroo)


    Hello, everyone.

    I’m using MasterStudy LMS (free) for my website and used Paid Memberships PRO (free) as my subscription method.

    Here’s my problem: I set the details needed for Paid Memberships PRO and integrate it together with the LMS. Also disabled the one-time purchase for a specific course and make the number of courses into unlimited for that membership plan.

    At first, the course will show that it’s not free (https://ibb.co/YRFg4qG) on the Courses Dashboard but when you go over to the course itself with more information, I get “Enroll Course” button instead of “Get Course” where I can choose different plans (https://ibb.co/R0f8FhB). Or maybe it change because of an update? Anyhow, when I try to click it, I will be prompted to login my account.

    I was thinking maybe because I’m the admin/instructor so I tried creating a student account on the MasterStudy LMS but another problem arise. I can’t login to my recently created account despite having the CORRECT credentials and I’m sure of it. I have to double check a lot and even tried “forget password” to change it with very basic/simple password but still to no avail (https://ibb.co/gj8rXsq).

    Am I doing something wrong? Would love to learn more and I’ll appreciate your advice. Thanks for your time and stay safe.

    • This topic was modified 3 years, 11 months ago by ferroo.
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  • Hi,

    Thank you for your request!

    Please make sure that the Paid Membership Pro pages for Log in page and for Member profile edit page are set as follows [screenshot]

    The problem with the login process might occur because of several reasons. Could you please inform me if there is e-mail confirmation for the registration is enabled on your website?

    Kind regards

    Hi,

    Since we didn’t hear back from you for a while, please be informed that with this message the thread will be marked as resolved.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Subscription/Membership & Log-in doesn’t work’ is closed to new replies.