Subscription Issue
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When on our website, there is “Business Membership Plans” page. This page shows the differences between our 3 listing levels, and allows you to “Sign Up” at the bottom under the respective plan. Once that button is clicked, it takes you to a page (Supporting_Listing_Page) where you get a few things (description, add to cart button, etc), most important of which is the option where you can choose between “Monthly” or “Yearly” for listing length (ex. Supporting -> $24.99/month, $250/year). This last part is the one in which my issue is occurring.
Completely randomly, it will “glitch”. During said glitch, it will eliminate the drop down menu that allows you to choose subscription length (supposed to be a second one, above the drop down for shirt size, that can be seen in the Supporting_Listing_Page attachment) as well as change the price to only the monthly rate. As far as we or the two outside developers we have had look at this can tell, the “time” it happens is completely random.
In order to continue with sales, we have been having to patch it, usually daily. The process for patching has been attached, can be sent via email, and as simply as can be put, is: Basic steps:
Step 1: Backup site on GoDaddy Account
Step 2: Update WooCommerce Database in site/WordPress AdminDoing that patch reverts the website and everything in it back to functioning properly, at least from everything we have seen.
The goal is to stop this from happening. We are going to get rid of the monthly option anyways, so having that be part of the solution is more than OK.
The page I need help with: [log in to see the link]
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