Subscription Form Keeps Asking Members To Log In

Hi @ohyeahdesigns,

I’m checking your website and I can see the login protection showing up after trying to subscribe through your sidebar subscription form.

Please note this is not a part of the MailPoet’s settings and there’s no way to disable it via our plugin.

This seems to be related to a different security plugin you have installed or any other protection you’ve enabled for your website.

Can you please check it with your host or by looking at the plugins you have listed as active in the WordPress dashboard > Plugins page?

Thank you!

Hi there,

I tested by entering subscription information and submit the form, I saw that there was a popup asking for login: https://d.pr/i/XdJijW

This functionality doesn’t come from MailPoet itself, but it might come from a security plugin or if there’s a permission issue in your .htaccess file.

I’d recommend going through a conflict test to find out if a plugin causes this, you can follow the instruction on this page: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

You can also check the solutions for .htaccess file from this thread: https://stackoverflow.com/questions/37413879/why-my-wordpress-site-asks-for-http-authentication

Feel free to get back to us in case you have any additional questions!

Thank you both for writing back to me!

The pop-up appears, because I have protected my /wp-admin folder via my DirectAdmin panel for extra security. Given this information. Is there something that I can do? Which specific folder or file does the plugin reach out to in that folder that causes this problem?

Thank you again,
Siamak

Hi there @ohyeahdesigns,

I apologize for the late reply!

When a subscription form is submitted, our plugin sends a POST request to /wp-admin/admin-ajax.php. You need to allow such requests without additional authentication from your DirectAdmin panel.

Please reach out to DirectAdmin support to find how it can be achieved.

Hope it helps, please let us know if you need further assistance!

Hello, dear Elvira,

Your reply is much appreciated. I had to disable Folder Protection to surpass the problem. But I wish there was another way.

Thank you very much indeed.
Siamak

Hi there @ohyeahdesigns,

Thank you for confirming that the issue is resolved now.

MailPoet does need access to /wp-admin/admin-ajax.php as well as a lot of other plugins as well.

I suggest you reach out to DirectAdmin support to see if they can add an exception instead of disabling the whole feature.

I hope this clarifies a bit, but please let us know if you have any questions!