Subscription error with JetPack

  • Resolved Maria Grace

    (@maria-grace)


    7 years, 4 months ago

    On my site https://austenvariations.com/ , I have a user trying to suscribe with a gmail email address using the subscription widget in the sidebar. She gets the message “There was an error when subscribing. Please try again”. I have tried subscribing myself and get no error. The latest version of JetPack is installed. I’m not sure what to try next. Any advice would be appreciated.

    thank you,
    Maria Grace

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    This could happen because this person already tried to subscribe to other Jetpack sites, but never confirmed their subscriptions. Could you ask them to go to this page and validate or delete all pending subscriptions there. It should help!

Viewing 1 replies (of 1 total)
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