Subscription Error: An error occurred, please try later.

  • Resolved rory16

    (@rory16)


    3 years, 6 months ago

    Hi,

    I’ve read the other recent support requests for this issue and also been through the “solving the oops error” document. Only the email address is required in my MailChimp set-up. The API status is green. There are no log errors of any kind. Throughout my site – and also on https://cakes.trulys.com/, users are unable to signup for my mailing list. Please help!

    Screenshots:

    WP settings – https://snipboard.io/2E4my7.jpg

    MailChimp settings – https://snipboard.io/raifTW.jpg

    Thank you very much!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @rory16,

    I tested the form and got the same error. When you go to the “MC4WP > Others” menu, are you sure there are no errors listed? Can you please share a screenshot of that page?

    Thread Starter rory16

    (@rory16)

    Thanks for checking this out, Harish!

    You can see the screenshot here:

    https://snipboard.io/URDdZH.jpg

    Notice the last error was on June 11 relating to Woocommerce checkout. Since then we have switched to a different checkout system. We are no longer using Woocommerce.

    Plugin Contributor Lap

    (@lapzor)

    It seems like the Mailchimp API key you’re using is setup by a Mailchimp user with “author” rights. I believe that user role is not allowed to do anything with subscribers. Please use a Mailchimp API key with the appropriate access.

    Hope that helps. If you have any questions, please let me know!

    Thread Starter rory16

    (@rory16)

    Thanks very much!

    I didn’t realize you could create API keys in MailChimp with anything but the account holder’s email address (the account holder has Administrator rights in WP). Now I know!

Viewing 4 replies - 1 through 4 (of 4 total)
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