Subscription disguised as Single-Site-License
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I purchased this product as a single site license:
“Thank you for your purchase. Please click on the link(s) below to download your files.
Tracking Code Manager PRO – SKU: – – Single-site”
After a year I received an email that my license is about to expire. I asked if that means that the product will stop working.
“Your purchased licence includes one year of free product updates and premium support. After one year, you can still use the products you’ve purchased, however you will no longer have access to file downloads, updates or premium support.”
This statement was untrue as it turned out after the license expired:
“Unfortunately, if the license key is expired, you won’t be able to access to the option panel.”
Asked about the wrongful product description as single site instead of annual license support replied:
“Unfortunately, the only thing i can do is forward your email to our commercial department to improve the sales and faqs page.”
I am very surprised www.remarpro.com is giving a platform to these kind of business practices.
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