Subscription completed with payment message not working

  • Hi,
    the “Automated email for Subscription – Completed with payment Message” is not sending. The invoice email and the account creation email is sent, but the custom email is not sending. Any idea?

    I read on your forum that that’s a bug … any suggestion on how to fix this? it’s quite important!

    https://premium.wpmudev.org/forums/topic/subscription-completed-with-payment-message-not-working
    (I also tried the workaround indicated in the message of the link above (got the login from a colleague) but is not working either.

    I’m using Membership 2 Version 4.1.5, WordPress 4.9.6

    thanks!
    Davide

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @dande82

    That’s indeed a already reported bug and we’re waiting for our developers to provide a fix and publish a new version.
    I’ve already updated our internal bug report with this topic URL, so if there’s any hotfix that could be applied before next official update, will let you know here. ??

    Warm regards,
    Dimitris

    Thread Starter dande82

    (@dande82)

    Hi Dimitris, I hope you’re fine.
    Any update on this issue? thanks!
    Davide

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hey @dande82,

    Hope you’re well.

    I checked the internal report on the issue. Unfortunately, the fix is not ready yet. Our developers still working on it, if we get any updates on this I write on this thread. Thanks for your patience!

    Cheers,
    Oguz

    Thread Starter dande82

    (@dande82)

    Hi Oguz,
    any news on this issue? One month is gone … the situation is becoming quite “uncomfortable” to say the least.

    Does the Pro version of Membership2 also have this issue?

    If no, is it possible to upgrade from this version to the Pro without too much problems? (I’ve a wpmudev license, didn’t have back when I built this site).

    Thanks
    Davide

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hey @dande82,

    Hope you’re well.

    Unfortunately, we don’t have a fix yet. Our developers still working on it. The pro version has the same problem too, but if you are a member of our site I recommend to take support from our site. It shouldn’t be a problem switching the pro version, but you can test it after taking the full backup of your site.

    Cheers,
    Oguz

    Thread Starter dande82

    (@dande82)

    Hi Oguz,
    any news on this issue? Almost 3 months are gone (….)
    Things are starting to get slightly uncomfortable with clients.

    Is there someone working on this bug at all??
    thanks
    Davide

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hey @dande82,

    Hope you’re well.

    I am afraid we are still don’t have a fix for this bug report. I am pinging our developers to get feedback about it, maybe we can provide some code editing instructions until publishing a fix.

    Cheers,
    Oguz

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hey @dande82,

    Hope you’re well.

    I have a beta version for you, that you can download from https://drive.google.com/open?id=1M4XpUl4S2GhDcM3GLaZ728bc8Hutcq6x

    Please be aware this is a beta version and try after taking the full backup of your website. I hope this can solve your needs until we publish the official fixed version.

    Cheers,
    Oguz

Viewing 8 replies - 1 through 8 (of 8 total)
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