Subscription cancel problem between PMPro and PayPast

  • Resolved jaco92

    (@jaco92)


    1 year, 2 months ago

    Good Day

    During the testing phase of my website and PMPro, I ran into a problem when a paid user/member canceled their subscription.

    When the user clicks on cancel they receive the following error “Unauthorized”. At that same moment, I get an email on my admin account saying the following :

    “Dear User,
    There was an error canceling the subscription for user with ID=21. You will want to check your payment gateway to see if their subscription is still active.
    Error: Unauthorized”

    When checking the PayFast website, the subscription is still running.

    This seems like a problem with the comunication between PMPro and PayFast.

    Do I have to go in and cancel all the subscriptions manually in PayFast every time?

    Is there anything else I can provide to help fix this problem.

    Paid Memberships Pro: Version 2.12.6
    Paid Memberships Pro – PayFast Gateway: Version 1.4.3

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi Jaco, thank you for reaching out to Paid Memberships Pro.

    Would you mind sending me a screenshot of how your level settings have been setup?

    Please also confirm if you have entered a Passphrase under Memberships > Settings > Payment Gateways & SSL as PayFast requires this for most transaction interactions. The Passphrase should be set in PayFast and match in the settings.

    Thread Starter jaco92

    (@jaco92)

    Hi Jarryd

    Below are the settings for one of my levels, all levels have the same settings.

    The passphrase was not set. Should I set it and test again?

    Thread Starter jaco92

    (@jaco92)

    Hi Jarryd

    I tested the whole prosses again with the active Passphrase, everything seems to be working fine now.

    Thank you for you imput!

    Plugin Support Jarryd Long

    (@jarryd-long)

    So glad to hear it’s working as expected now, Jaco. Feel free to reach out if there’s anything else we can assist with.

Viewing 4 replies - 1 through 4 (of 4 total)
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