Subscription button reloads the same page

Hi @bulla101,

I hope you’re well today! ??

Yep, we’ll be happy to help! Could I ask which gateway you’re using PayPal Express or Single Payments?

If Express, could you please confirm you’ve configured the settings here?
yoursite.com/wp-admin/admin.php?page=membershipgateways&action=edit&gateway=paypalexpress

You’ll need to be sure you’ve entered the proper details for the mode you’re using: Sandbox or Live. Having the credentials switched would entail that the communication won’t work.

Also, you mentioned the url, does that include an actual Page on your site? Just wanted to be sure the registration page is actually set properly. ??

Another thing too, just in case, do you have other than default permalinks set at Settings > Permalinks?

Hopefully that’ll help us get this sorted quickly for ya! ??

Cheers,
David

Hi David appreciate the help.

I am using PayPal Express. I have configured the settings with a sandbox account, which I have created through paypal’s developer website.

When a user clicks the sign up button the subscription page will reload with /?action=registeruser&subscription=1 appended to the subscription URL. i.e. website.com.au/subscriptions/?action=registeruser&subscription=1

When the page reloads its exactly the same. There is still a notification “You do not currently have any subscriptions in place. You can sign up for a new subscription by selecting one below”.

Permalinks are set to post-name. I also tried using my own paypal account and setting it to live but the same thing happens.

I can manually add someone to a subscription level and then it will correctly reflect on the subscriptions page, so the issue should be related to the signup process?

Thanks
Alan

Hi @bulla101

As David asked would you please make sure you have set all pages in your Dashboard > Membership > Options > Membership Pages?

You need to select pages for every option here.

Please let us know.

Cheers
Ash

Hi Ash,

Thanks for that, I hadn’t set the register page default as I don’t want people to be able to register themselves, but that’s another issue.

Once this was set I am correctly seeing the subscription page. A user can click on a subscription available, pay through PayPal using my sandbox merchant account and everything works as expected. After payment they’re sent back to the store’s Welcome page. And here is the issue…

In the admin the user account isn’t allocated into the subscription plan and therefore I have no idea who has paid or not. If the user visits the subscription page again they will see “You do not currently have any subscriptions in place. You can sign up for a new subscription by selecting one below”.

Is there something else I may not have configured correctly? Is this not working because I’m in Sandbox mode? (although I thought it should)

Thanks.
Alan

Hi Alan,

Thanks for letting us know that registration page is now working, glad that’s sorted!

For this other issue, could I ask for your to verify that you’re using the sandbox account details with the sandbox mode?

Sometimes, people get the account credentials switched between live and sandbox mode and that could create an issue.

Thanks,
David