Subscribing email not received, notification email received.

  • Resolved hascodi

    (@hascodi)


    4 years, 9 months ago

    Hi there

    I installed the plugin. I also set up message and settings.
    When testing, the email with the link for subscribing doesn’t get through. The notification email on the other hand works and is received. I have used WP Mail Logging Plugin to see if the email was sent and indeed, it shows that both the subscribing email and notification email were sent, but I don’t receive the subscribing email. I checked the spam folder and different email adresses, still not receiving the email.

    Any idea?

Viewing 1 replies (of 1 total)
  • Plugin Author mkscripts

    (@mkscripts)

    Hi,

    You could check that the From Name and From Email are set correctly (admin menu-> downloads-> messages). Make sure that From Name does not contain special characters and for From Email use an email address attached to your own domain. Some servers may require a mail user account has been created with this email address.

    If there are still issues with receiving emails, you could install an SMTP plugin. You could also use a dedicated SMTP provider to send the emails, so that emails are no longer sent by your own server.

    Kind regards,
    Team Download After Email

Viewing 1 replies (of 1 total)
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