Hi @nascas, Thanks for reaching out. Adding subscribers to your audience is essential, and I am happy to help out here. If the customers have subscribed at checkout, there are a couple of things that you will want to double-check and ensure were completed.
To see your customers and subscribers on your MailChimp list as well as your store’s customer list, all of the following must be done:
– First, verify that the customer has accepted marketing at checkout, you can see this by viewing the customer on the order. If mailchimp_woocommerce_is_subscribed is equal to 1 they opted in at checkout. You can see this in the Custom Fields (usually below the order details).
– If your list has required fields like FNAME and LNAME, please check to make sure there are values being submitted from your store to the Mailchimp audience. It may be necessary to uncheck these required fields in Mailchimp or to follow instructions from our custom merge tag wiki which can be found here: https://github.com/mailchimp/mc-woocommerce/wiki/Custom-Merge-Tags
– Verify that the email address has never been deleted from that list in MailChimp (deleted emails cannot be added back).
A few other possible reasons that could cause an email not to be added to MailChimp:
– Bots or fake addresses.
– A brand new email address that has not been populated across the internet as yet.
– A fail in communication between the site or the plugin at that time.
If you have ensured all those actions took place, but still not added to MailChimp, we recommend executing a force resync from the plugin’s syncing page.
Let us know if you have any additional questions, or need any further information.
