Subscribers Not Receiving Emails

  • Resolved soasmw

    (@soasmw)


    7 years, 9 months ago

    Hi,

    I tried various solutions to this but couldn’t get through it.

    I have Jetpack Subscription Forms displayed on my website: winnersavenue.com via: footer wigdets and custom popups (exit-intent and mobile popups).

    Before getting the word out and launching my website, I wanted to make sure subscriptions are working. I tried to subscribe using my alternate emails, including one associated with a WordPress account, to no avail.

    In fact, I also logged in to WordPress and saw that the email delivery was displaying “instant” while no email was sent out.

    Could you please help solve this ASAP? I am delaying launch just because of this issue.

    Regards,
    Waseem

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter soasmw

    (@soasmw)

    Any help please?

    I just tried rolling back Jetpack to older versions until 4.2.2, but that did not work as well.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I checked our logs, and it looks like your 2 email subscribers both received an email about your last post. Everything seems to be working properly on our end.

    If you’d like, you can send me an email via this contact form and mention this thread, as well as a few examples of the email addresses that didn’t receive a subscription email for your last post. I’ll be happy to take a look at our email logs to find out what happened.

Viewing 2 replies - 1 through 2 (of 2 total)
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