Subscribers not entering Automation [Paid Subscriber]

  • Resolved cryptocoffee22

    (@cryptocoffee22)


    11 months, 2 weeks ago

    I’m hoping for a faster response on this forum than from the incredibly slow support for paid MailPoet subscribers. It’s been days now and I have no resolution for this. Most of my new subscribers are not entering the automation flow. Some do. There is no way it seems that I can manually trigger these subscribers to be added to the automation. Yes they are in the correct list and yes they are confirmed as subscribed. Does anyone have an idea?

    To support… I appreciate you are “restructuring” your support and that response times may be slower, but its been over a month now and from what I can see response times are all but non existent. When will there be proper support for people who are paying a premium for a beta service?

Viewing 1 replies (of 1 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @cryptocoffee22) ????!

    Thank you for reaching out to MailPoet Support!

    If you have a paid license, please contact us using the Premium contact form under mailpoet.com/support

    I agree that we have been too slow recently but we’ll be able to troubleshoot this issue with you better there.

    Cheers!

Viewing 1 replies (of 1 total)
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