Subscribers not being added to Mailchimp

  • Resolved Anita C

    (@mymothersdaughter)


    3 years, 9 months ago

    We have Pro and integrated Mailchimp. We on the API and Audience key and it’s fine. But when people sign up, their email address is not making it to Mailchimp. They are receiving the email from the website with the download, but the information isn’t being routed to Mailchimp. Any ideas where we should be looking to troubleshoot this issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author mkscripts

    (@mkscripts)

    Hi,

    Thank you for using Download After Email (Plus).

    If a subscriber is not added to your Mailchimp audience, it is usually because the download link has not been used yet. The download link in the email acts as a second opt-in to ensure that the Mailchimp audience is of high quality.

    This support forum is actually for questions about Download After Email (the free version). For specific questions about Download After Email Plus, please submit a ticket through the premium support section in your account on our website. We are glad to help you.

    Kind regards,
    Team Download After Email

    Thread Starter Anita C

    (@mymothersdaughter)

    But even just clicking the link in the email that’s sent doesn’t add people in the dashboard. I’ve tried that shortcode method and when the email is sent – the shortcode displays in the email and not the link to the document.

    Plugin Author mkscripts

    (@mkscripts)

    Okay, if the download link is not displayed correctly, the file cannot be downloaded and the import to Mailchimp cannot be done.

    You can use two placeholders in your email content to display the download link: {download_link} and {download_url}. You can find all available placeholders in the blue area above the email content (Admin Menu > Downloads > Messages). If you’re using one of these placeholders and it’s still not working, could you send us your download form page so we can see what’s going on?

    Kind regards,
    Team Download After Email

Viewing 3 replies - 1 through 3 (of 3 total)
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