Subscriber welcome message has been not working.

  • Resolved naresh123

    (@naresh123)


    2 years, 1 month ago

    Hi Team,

    Users has been not receiving welcome email, I had mapped in admin panel Workflows welcome email( Send welcome email when someone subscribes ), When user has been subscribing appearing like a success message (Your subscription was successful! Kindly check your mailbox and confirm your subscription. If you don’t see the email within a few minutes, check the spam/junk folder), We are checked in spam and all mails didn’t receive any kind of welcome mail, But reconfirmation mail was working fine. I used free version plugin. I had used plugin and wp core updated versions, Is it working for welcome mail only in PRO version ?.
    Thanks,
    Naresh A.

    • This topic was modified 2 years, 1 month ago by naresh123.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi there,

    Thanks for reaching out to us! Hope you are doing well.

    Initially, we would request you to please check and confirm whether the welcome email option is enabled in your Workflow or not (Email Subscribers > Workflow > Welcome Email). (click here)

    Waiting for your response!

    Thank you for your cooperation.
    Stay safe & healthy

    Thread Starter naresh123

    (@naresh123)

    Hi shubhanshukandani,

    I did active all workflow emails, I have attached screenshot link below can you please check and let me knowClick Here

    https://kccpl.com/wp-content/uploads/2022/10/welcome_mail.png

    Thanks,
    Naresh A.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello @naresh123,

    Thanks for sharing the screenshot. After activating the plugin you are not receiving the welcome email, which is strange. The free plan also offers welcome emails.

    We have a private support channel?here. Could you please reach out to us there? Further communication will continue there.

    I will need some more information to understand the issue and your inquiry.

    Please mention?this thread URL?while contacting us.

    Let us know if you have any further queries.

    Happy to support you!

    Thread Starter naresh123

    (@naresh123)

    Hi shubhanshukandani,

    I had requested support two times, But still couldn’t get any information from them, Is there any another way to contact them or you, Could please share the details.

    Thanks,
    Naresh A.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @naresh123,

    There might be some misunderstanding. I acknowledge that I received your email on the support channel and responded to you both at the time.

    I used the email address [email protected]. Could you please check your spam folder?

    If you still haven’t received it. Please let me know your email address so I can send you an email

    Waiting for your confirmation

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @naresh123 Never post email addresses in these forums that are connected to the Internet, that are scraped all the time and have ZERO privacy and never will.

    I have archived your reply.

    Thread Starter naresh123

    (@naresh123)

    Hi jdembowski,

    Sorry but I need your help, How can we can solve the issue.

    Thanks,
    Naresh A.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @naresh123,

    Have you received our recent response on the support channel?

    Thanks!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @naresh123,

    I am closing this thread for now as we’re in touch on email support.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.`

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Subscriber welcome message has been not working.’ is closed to new replies.