Subscriber Import Issue

  • Resolved cadrc

    (@cadrc)


    4 weeks, 1 day ago

    I am attempting to manually import 2-3 subscribers for our newsletter and encounter the error below. I am on a business plan, and my last import was for 1-2 contacts. I have not reached the the maximum number of imports. I followed the suggestions of the chatbot (waited 24 hours, cleared cache, closed other tabs/browsers, etc), but nothing has corrected the issue. This is the first time I have had this problem. I appreciate any help. Thank you!

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @cadrc,

    Thanks for creating your own thread here about your issue – and sorry you ran out into it!

    I have reset the logs as your imports were stuck, so you can now try it again and see if that works out this time.

    <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>In the unfortunate case you still have the same prob</span>lem, please contact our dedicated team?via this contact form?– your site is hosted on WordPress.com, and you’re the owner of a paid WordPress.com plan; you have direct access to the support bypassing the forums.

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