Subscriber email issue

Hi,

It appears that email subscribers have somehow become “team” members when viewed in our WordPress.com dashboard (They originally registered through the “subscribe” field on our homepage, which by default is set to subscriber) before separating the ecommerce and blog sites, Is there a tool or method we can use to convert ream members back to email subscribers?or do I misunderstand the issue?

First, on this post, Gemma explained the correct difference between “Team members” and “Followers (aka email subscribers)”.

They’re two different types of users. And Jetpack does not convert between two those types like what you’re guessing email subscribers have somehow become “team” members. Jetpack doesn’t allow and does not have any tool for this conversion.

All “Followers (aka email subscribers)” needs to go through the WordPress.com opt-in emails.

In this case, you may consider using another subscription plugin/solution like MailChimp to send notification emails to your team members.

Cheers,

Hi Dat,
Thanks for your reply.
As all of our users who show as team members on Wordrpess.com originally subscribed through the newsletter form on the homepage of our site with their email address, I assumed that these email subscribers somehow became changed to team members through the WordPress API through the process of moving the blog to a new WordPress installation on the same server.On our blog site these users appear as subscribers.
Could you please confirm if this could be the case or if there’s another explanation and if another mail application like mailchimp would be able to handle email notifications to all of these subscribers.
Thanks for you help
Regards
John

• This reply was modified 6 years, 9 months ago by Blue17.co.uk. Reason: Corrected 'users' to 'team members'

Could you please confirm if this could be the case or if there’s another explanation

As Dat stated, we’re talking about 2 separate types of users. This seems to be corroborated by the fact that you still have distinct WordPress.com Followers and Email-only Followers associated with https://www.blue17.co.uk, which are different from the local Subscriber accounts you showed here:

https://drive.google.com/file/d/1ugR24EzdjkhcLwmdo8hxSJN6u_lO5rwv/view

if another mail application like mailchimp would be able to handle email notifications to all of these subscribers.

If you want to convert those local Subscribers to WordPress.com followers, you could email them a link to your site subscribe form and have them sign up again, as Dat previously mentioned. MailChimp may be one viable option, but how you choose to email these subscribers is ultimately up to you.