Subscriber Disappeared

  • Resolved karenlynneklink776

    (@karenlynneklink776)


    2 years ago

    I just began a newsletter, had 1 subscriber and today got a new subscriber. When I check my Subscriber List my new subscriber was listed but my original subscriber was gone. I still have my notification or the original subscriber in my email, but she is missing from my list. She did NOT unsubscribe. What happened?

    The page I need help with: [log in to see the link]

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  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @karenlynneklink776 ????!

    I still have my notification or the original subscriber in my email, but she is missing from my list. She did NOT unsubscribe. What happened?

    I can’t access your site from my end and all your subscribers are just saved on your site (and not our servers).

    Having said that, you could search their email address under MailPoet > Subscribers. Just make sure to verify the different tabs, as they might be in the Trash, Bounced, Unconfirmed, or Unsubscribed status.

    I hope this helps!

    Cheers!

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