subscriber count widget not updating

  • Resolved sgallant

    (@sgallant)


    3 years, 3 months ago

    Hi support, my subscriber widget count hasn’t updated in a coon’s age (stuck at 44). I finally looked up the problem here and it seems there is a cache that y’all can clear, but that I have no access to. Could you kindly do that?

    thanks,
    Steve

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello @sgallant

    Glad to help!

    Your Jetpack and WordPress core is outdated. It is not a cache issue, but your site is not connecting to the WordPress system, not showing the information correctly, as you can see at:

    > https://jptools.wordpress.com/debug/?url=https://swervenortheast.us/

    I recommend you to save a full site backup (you can request it to your hosting support) and proceed with a complete upgrade of the WordPress, plugins and the theme, to better performance and security.

    After that, please reconnect your website to the Jetpack following these instructions:

    > https://jetpack.com/support/reconnecting-reinstalling-jetpack/

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Thread Starter sgallant

    (@sgallant)

    Thanks for the pointers Michelle! I’ve updated WP to 5.8 and JetPack to 10 (even reinstalled it) and while I seem to have a connection to wordpress.com for stats and things like that, the subscriber count still isn’t working and your debug link still doesn’t connect either. BTW, there is no https for my site, don’t have/need an SSL cert right now.
    I did discover that my /xmlrpc.php path isn’t working as your article specifies. Instead I’m getting a standard No Search Results found type screen within my blog, so there must be a plugin or theme function interfering with that file.

    Steve

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    I checked your site again, and currently it is showing transport error: http_request_failed cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received error.

    Generally, seeing the timeout error like that and not being able to connect at all points to something on your server blocking Jetpack.

    In this case, I would recommend reaching out to your web host to first make sure that Jetpack is not getting blocked or limited or is prevented from accessing your xmlrpc.php file: https://YOURSITENAME.us/wp/xmlrpc.php. This file is used by Jetpack and other plugins and apps to connect to your site. For the best results, you could also have them whitelist the Jetpack IP ranges noted on this page:

    If you’re unsure about this, you may contact your hosting provider; they should be able to help you with this. Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.

    Let me know how it goes!

    The other thing I want to point is it seems that although your domain has a valid SSL certificate, it is still possible for one to access your site via HTTP. In fact, your visitors and search engines can use either HTTP (https://YOURSITENAME.us) or HTTPS (https://YOURSITENAME.us) to access your site.

    This is an issue for search engines, since it often causes confusion and duplicate content, but it is also an issue for your site’s communication with WordPress.com, as our system does not know whether it should connect to your site via one or the other address.

    To solve this issue, I would recommend that you change your site’s URL to HTTPS (you can do so under Settings > General in your dashboard), and then ask your host for help redirecting all traffic from HTTP to HTTPS.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

    Thread Starter sgallant

    (@sgallant)

    Hello again support,
    Sorry, matters have taken me away from this problem. I just worked with my hosting provider over the past couple days to adjust my site. WordPress is no longer located in a “/wp” subfolder. Settings are also now in place to redirect http to https.

    The subscriber count is still not working, and the debugger tool is not either. I am able to browse to the xmlrpc.php file from the outside. Please advise on next steps?
    thanks!
    Steve

    Hey @sgallant

    Since your case requires more security access, could you contact us via this contact form, please?

    Please include a link to this thread in your message.

    Let me know if you have any questions.

    My best regards,

    Michelle C.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘subscriber count widget not updating’ is closed to new replies.