Subscribe issues

  • Resolved jefftovar

    (@jefftovar)


    7 years, 1 month ago

    Hello!

    Greetings and many thanks on an awesome solution for Mailchimp integration. While at first it seemed to work smoothly, I’m now running into some confusing issues. This involves two users (myself and my client) who are seeing some disparity on the pop-up form. To avoid any further confusion with what is going on, I have disabled all rules concerning the module. It should now show for anyone (subscribed or unsubscribed state) with no reappear discretion across all breakpoints.

    User 1 (me):

    • Macbook Pro AND iPhone 8
    • Google Chrome AND Safari
    • Sees the pop-up on desktop and phone
    • ON DESKTOP ONLY: Able to enter an email address (subscribed or unsubscribed) and receives a status verification message within the pop-up upon hitting “Submit”
    • ON PHONE: Upon entering an email address and hitting “Submit”, the task never completes and the loading icon hangs indefinitely

    User 2 (client at another location):

    • Macbook Pro AND Android AND PC
    • Google Chrome AND Internet Explorer
    • Sees the pop-up on desktop and phone
    • ON DESKTOP AND PHONE: Upon entering an email address and hitting “Submit”, the task never completes and the loading icon hangs indefinitely

    As you can tell, this has been frustrating a I am unable to replicate the desktop issues but we both see the same hanging issues on our phones.

    Things get a bit more complicated when rules are in place, but I figure we should start solutions here and work our way towards that complexity.

    Thanks for any help you can provide. I’m happy to give any further necessary details.

    The page I need help with: [log in to see the link]

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  • Plugin Author Voltroid

    (@voltroid)

    This issue is discussed on our Support Forum.
    ~Closing this thread~

Viewing 1 replies (of 1 total)
  • The topic ‘Subscribe issues’ is closed to new replies.