Subscribe form error

  • Resolved CHillegas

    (@chillegas)


    7 years, 9 months ago

    I recently started using MailPoet’s automatic newslsetter for an autoresponder series. I subscribed successfully and have gotten the first 2 emails of the series. I was told there was an error when subscribing and so I subscribed using a different email, and this time I got the following error:

    Oops! There is a problem with this form:
    textStatus:parsererror
    errorThrown:SyntaxError: Unexpected token <
    responseText: jQuery1124006643309332264824_1498249751470({“result”:true,”msgs”:{“updated”:[“Check your inbox or spam folder now to confirm your subscription.”]}});

    Incidentally, the confirmation email was sent to the email address I subscribed with, so that part is working. Why the error on the homepage? And how do I fix it?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter CHillegas

    (@chillegas)

    One more note. It’s now been an hour and the “immediate” delivery of the first email has not yet arrived. Is it getting stuck somewhere?

    It looks like a javascript conflict with your theme. Try temporarily switching to a default WordPress theme (Twenty Seventeen for example) and then try to subscribe again.

    Thread Starter CHillegas

    (@chillegas)

    You’re right, my theme had a buggy update. All is fixed and working properly now. Thanks!

    Glad to know that!

Viewing 4 replies - 1 through 4 (of 4 total)
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