Submitting the form leads to the footer of the site

  • Resolved Umberto

    (@umberto69)


    1 year, 6 months ago

    Good morning,
    sorry for my English. I put a contact form on my site. When I try to send it, it doesn’t scroll to the sending confirmation message, but scrolls to the site footer. This happens even if I set “Automatically scroll to confirmation message” to on
    See HERE

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @umberto69,

    I could reproduce the issue in the form on the page that you shared.

    It looks like there might be a conflict between the forms and your site theme or another plugin. To troubleshoot this, please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

    Hope this helps!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @umberto69,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter Umberto

    (@umberto69)

    Grazie per le informazioni. Proverò a seguire il tuo consiglio

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @umberto69,

    Thanks for letting me know. And if you’d like more help with using WPForms Lite, please feel free to open a new support topic.

    Thanks!

    Thread Starter Umberto

    (@umberto69)

    Ciao,
    è molto frustrante ritrovarsi con un problema dove i responsabili alzano le mani dicendo: “Non è colpa mia”
    Per risolvere il problema abbiamo dovuto modificare un file del vostro plugin: wpforms-confirmation.min.js
    Abbiamo fatto in modo che lo scorrimento avvenga 1 secondo dopo il caricamento della pagina, è questo ha risolto il problema.
    Gli sviluppatori del plugin Directories Pro (plugin in conflitto con il vostro) mi hanno aiutato prendendosi molto cura di me.
    Spero che possiate imparare da quanto ho scritto sopra.

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @umberto69,

    I apologize for the trouble you were facing. Please note that Directories Pro is a paid plugin, and we’re not able to download it to investigate a conflict with WPForms.

    But I’m glad that the Directories Pro support could provide a solution for you to solve the issue.

    And if you’d like more help with using WPForms Lite, please feel welcome to post in our WPForms Lite support forum.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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