Submitter receives email, and but admin recipients are no longer receiving email

  • Resolved Nancy

    (@dotdabbledorg)


    6 years, 9 months ago

    Hi, We’ve recently begun using your plugin and we think it’s great!
    However, we know it was working at the end of January, but now when we fill out the form, the submitter receives an email, and the submission shows up in the list of entries, but the admins who are the “Email Recipients” listed are not receiving a copy of the email. Any ideas what we are doing wrong, or how to troubleshoot this? (no other email related problems–WP emails are working as expected)

    Thank you!

    • This topic was modified 6 years, 9 months ago by Nancy.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor christiechirinos

    (@christiechirinos)

    Hi Nancy,

    Thanks for using Caldera Forms. Just so you know, do not offer support for Caldera Forms via this board. You might get help from the power users on here, but to get support from us we ask that you purchase Caldera Forms Pro. This model is how we are able to offer a powerful product for free, but also have a professional team supports and updates the product every day. Plans are affordable, starting at $14.99/month with no contract.

    You can browse plans at https://calderaforms.com/pro/. If you are already a paying subscriber, you can request support at https://calderaforms.com/support/.

    Alternatively, you can join our Facebook community group and collaborate with other free users of Caldera Forms: https://www.facebook.com/groups/651862761663883

    Sorry about the hassle, and thanks for understanding that this is separate channel allows us to ensure that we are able to continue to develop great products for you.

Viewing 1 replies (of 1 total)
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