Viewing 4 replies - 16 through 19 (of 19 total)
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    [{"label":"wordpress","data":[{"key":"Site URL","value":"https://baylakesis.com"},{"key":"Home URL","value":"https://baylakesis.com"},{"key":"WP Version","value":"4.4"},{"key":"WP Multisite","value":"Yes"},{"key":"WP Language","value":"en_US"},{"key":"WP Debug Mode","value":"No"},{"key":"WP Active Plugins","value":"28"},{"key":"WP Max Upload Size","value":"1 MB"},{"key":"WP Memory Limit","value":"64M"},{"key":"WP Timezone","value":"The timezone hasn't been set"}]},{"label":"server","data":[{"key":"PHP Version","value":"5.5.26"},{"key":"Software","value":"Microsoft-IIS/8.0"}]},{"label":"settings","data":[{"key":"Version","value":"3.2.9"},{"key":"DB Version","value":"1"},{"key":"Tickets Slug","value":"ticket"},{"key":"Products Slug","value":"product"},{"key":"Multiple Products","value":"Enabled"},{"key":"Registration Status","value":"Closed"},{"key":"Registration Page","value":"Default"},{"key":"Uploads Folder","value":"The upload folder doesn't exist but can be created"},{"key":"Allowed File Types","value":"None"},{"key":"WYSIWYG On Front","value":"Yes"}]},{"label":"pages","data":[{"key":"Ticket Submission","value":"https://baylakesis.com/customer-area/submit-ticket/ (#10631)"},{"key":"Tickets List","value":"https://baylakesis.com/customer-area/my-tickets/ (#10621)"}]},{"label":"email-notifications","data":[{"key":"Sender Name","value":"Bay Lakes Information Systems"},{"key":"Sender E-Mail","value":"[email protected]"},{"key":"Reply-To E-Mail","value":"[email protected]"},{"key":"Submission Confirmation","value":"Enabled"},{"key":"New Assignment","value":"Enabled"},{"key":"New Agent Reply","value":"Enabled"},{"key":"New Client Reply","value":"Enabled"},{"key":"Ticket Closed","value":"Enabled"}]},{"label":"custom-fields","data":[{"key":"Support Staff","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: No, Taxonomy: No, Callback: text"},{"key":"Status","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:"},{"key":"Ticket Tag","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback: taxonomy"},{"key":"Product","value":"Capability: create_ticket, Core: No, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (custom), Callback: taxonomy"}]},{"label":"plugins","data":[{"key":"Installed","value":"Mobile.Nav by Konrad W?grzyniak version 1.5.2.2, Advanced Custom Fields: Repeater Field by Elliot Condon version 1.1.1, Admin Bar Disabler by Scott Kingsley Clark version 1.2, Admin Menu Editor by Janis Elsts version 1.5, Advanced Custom Fields by Elliot Condon version 4.4.4, Awesome Support by ThemeAvenue version 3.2.9, Custom Content Type Manager : Advanced Custom Post Types by Everett Griffiths version 0.9.8.6, Custom Permalinks by Michael Tyson version 0.7.21, WP Customer Area - ACF Integration by MarvinLabs version 2.3.0, WP Customer Area - Front-office publishing by MarvinLabs version 3.1.1, WP Customer Area - Enhanced Files by MarvinLabs version 1.1.0, WP Customer Area - Additional Owner Types by MarvinLabs version 4.1.2, WP Customer Area - Managed Groups by MarvinLabs version 3.1.1, WP Customer Area - Notifications by MarvinLabs version 5.2.0, WP Customer Area - Owner Restriction by MarvinLabs version 3.2.0, WP Customer Area - Protect post types by MarvinLabs version 1.1.0, WP Customer Area - Search by MarvinLabs version 2.0.1, WP Customer Area - Smart Groups by MarvinLabs version 1.0.1, WP Customer Area - Switch Users by MarvinLabs version 3.0.0, WP Customer Area by MarvinLabs version 6.3.0, Enable Media Replace by M?ns Jonasson version 3.0.3, File Away by Thom Stark version 3.9.6.1, Custom Login Page Customizer by Hardeep Asrani version 1.0.5, Revolution Slider by ThemePunch version 4.6.0, TinyMCE Advanced by Andrew Ozz version 4.2.8, User Role Editor by Vladimir Garagulya version 4.21.1, Visual Form Builder by Matthew Muro version 2.8.6, WP-Mail-SMTP by Callum Macdonald version 0.9.5"}]},{"label":"theme","data":[{"key":"Theme Name:","value":"Bay Lakes Theme"},{"key":"Theme Version:","value":""},{"key":"Theme Author URL:","value":""},{"key":"Is Child Theme:","value":"No"}]},{"label":"templates","data":[{"key":"Overrides:","value":"There is no template override"}]}]

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    Plugin Author julien731

    (@julien731)

    Well the only one plugin that you two have in common is Visual Form Builder. Could you please try deactivating it and checking if the problem remains.

    That didn’t work for me, unfortunately. I disabled Visual Form Builder and then disabled and reenabled Awesome Support. I got the same result as before.

    Thread Starter angela.marie.giaco

    (@angelamariegiacogmailcom)

    That did not work for me either.

Viewing 4 replies - 16 through 19 (of 19 total)
  • The topic ‘Submitted Ticket Page Shows No Response or Text Area’ is closed to new replies.