Submitted Form not reached my Email

  • Resolved honyakuservicesllp

    (@honyakuservicesllp)


    3 years, 4 months ago

    Hi
    I have been taking help from various freelancers for few months and still could not resolved.
    I wanted to received in my email the content of this Form with attachment by SUBMIT button. But the the content never reached my Email.
    https://ibb.co/F6prYs4

    It would be very nice if someone help me on this trouble.
    I can share the code and screenshots.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • sab

    (@sainikbiswas)

    Hi @honyakuservicesllp I am going to put out a list of steps which should help you set up your form email. I am assuming the following based on your domain’s MX records

    • Your are using Google Gsuite
    • The email id [email protected] exists in your GSuite Account

      • In order to configure WP Mail SMTP do the following

      1> Change your mailer to Other SMTP
      2> Select your SMTP host as smtp-relay.gmail.com
      3> Set Encryption to TLS
      4> Set SMTP Port to 587
      5> Turn Authentication on and enter your username [email protected] in SMTP Username field
      6> If you have 2 step authentication enabled on the account [email protected], generate an app password and enter that password in SMTP Password field in WP Mailer SMTP
      How to generate an app password?
      7> Specify the “From email” field as [email protected] in WP Mailer SMTP
      8> Save your settings and then send an test email using the test email option.
      9> If after doing all the steps mentioned above you still are not receiving a test email in your inbox, then check with your hosting provider to see if SMTP Restrictions are enabled and are in place. They will whitelist your cpanel account and hopefully then it will work.

      Hope this helps.

    sab

    (@sainikbiswas)

    @honyakuservicesllp one other thing I missed is you also have to configure your SMTP Relay in GSuite.

    Follow the instructions from Step 1

    https://support.google.com/a/answer/2956491?hl=en

    Make sure the following is selected

    • Only addresses in my domains
    • Require SMTP Authentication option is enabled
    Thread Starter honyakuservicesllp

    (@honyakuservicesllp)

    Hi Sainik
    Good evening.
    Thank you so much for your advice.

    Let me try your instruction and report you again soon.

    Thread Starter honyakuservicesllp

    (@honyakuservicesllp)

    Hi Sainik
    I have tried the above mailers, none of them worked.
    Please have a look at the below code might be an error.
    https://ibb.co/Sf1FRzX

    sab

    (@sainikbiswas)

    Hi @honyakuservicesllp I cannot help you with the code. I can tell you this much, if the mailer’s don’t work that would mean your WordPress installation does not have working mail functionality. Before you go out and start looking at your code, first try and confirm whether the core WordPress installation can send outgoing emails. If WP-Mail SMTP test mail shows an error when sending a test mail then your configuration is incorrrect in SMTP Mail Settings. If you can provide a log of the error that was produced by WP Mail SMTP when you tried connecting with Other SMTP, I might be able to help you troubleshooting what went wrong.

Viewing 5 replies - 1 through 5 (of 5 total)
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