Submitted a ticket with no response

Hi Steverino,

We regret the inconvenience caused to you.

As we are not able to find any Ticket for this issue, please share the Ticket number if you have with you. Also, share your Email ID for further correspondence.

We are looking forward to solving this with you!

Regards,
Support Team

Took me about a week for them to actually call me via google meet and it was a train wreck. Their staff is extremely unprofessional.

Hi @designistheway,

In your support call you were verbally abusive to our support staff and were unable to follow instructions to login to cPanel due to not having your password.

In order to solve this issue you will need to have your cPanel and FTP login handy, this will make your support call the most productive.

We thank you for being a customer of our free File Manager plugin, you were offered premium support, which we offer to our Pro customers.

@filemanagersupport why wasn’t I informed that I needed this information before the call? Again, it took a full week to get back to me, and I received zero information about the call other than that google meet link. Your team hung up on me once during that call so of course I was upset. Not to mention the audio quality of the call where I could barely understand what they were saying.

Hi @designistheway

Sorry that you did not realize this information would be important for you to have available. Most of our customers are familiar with the tools and terminology. We will be sure to update our process in the future to to ensure less technical customers like yourself are set up with more guided support.

We set up premium service to serve you better, unfortunately that added a delay in getting back to you for scheduling. We apologize for any connectivity issues experienced during the call.